Xero Reviews in November 2026: User Ratings, Pros & Cons

Complete lack of customer service

Having used Xero from the start, and running all companies on their platform, we have experienced an appalling approach to customer service. There are no contact numbers and reading the reviews below it is pot luck if they respond to email quickly. They took 24 hours to respond asking for a screen shot which was not required to answer and resolve the issues. FYI, same day is not quickly. Take a look at MS Office 365 support...far better service and a number to call and they call back within ...

Usability and customer service is getting worse, planning to close my account with Xero.

Whilst the interface of Xero is good, we have frustrations with their systems. For example, Xero has now introduced additional fees for direct feeds from certain banks, but no notification/warning was given for this change.Secondly, the only way to avoid this cost is to remove the direct feed and instead set up an alternative Yodlee feed. This feed instead requires you to do a secondary login every time you want to pull in your bank transactions into Xero (ie not automated, what a ...

Great for small businesses

Great for small businesses, easy to get up and running!

Easy to use, good support.

I am responsible for several company's books (Oil/Gas, online services, small real estate and found Xero better than quickbooks online. A larger real estate company needed many classes and subclasses so Xero did not work. If one requires a great deal of sophisticated detailed features, you are better going with quickbooks or net suite or something like that. For smaller concerns, Xero is easier to use and does not have features one never uses. I read some of the one star reviews complaining ...

Highly recommend Xero

Highly recommend Xero. It's easy to use, very intuitive and great functionality.The system support when required is always extremely helpful and informative.

I had problems uploading a new bank…

I had problems uploading a new bank account and after several back and forward messages via Xero Central getting nowhere, Jade booked a telephone call with me. She was friendly, informative, patient and best of all managed to get me set up - it was a pleasant surprise for both of us! In future when I have exhausted all other attempts to do something with Xero, I shall ask for a telephone call, as that so quickly resolved the issue - it took 21 minutes in total on the phone, but that was so ...

Zoe at Xero gave very quick and helpful…

Zoe at Xero gave very quick and helpful responses to my emails regarding the number of advisor credits I had and links to courses.

Manual Bank statements

Easy to use and very quick response times.

There is no denying Xero is a great…

There is no denying Xero is a great application for businesses to do their finances on, however there is a severe lack of self education on how to use the platform. An online user manual would be good. I've found myself with plenty of questions that cannot be answered through their tutorial videos (or lack thereof resulting in having to contact the xero team which can take up to 2 days for a response. And if you reply to their message, sometimes another lengthy wait for them to get back to ...

Xero support gets faster every day!

Xero support gets faster every day!Got the answer I needed 15 minutes after I logged the support request. Saved both the client and myself a lot of time.