9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3981-3990 out of 4649
GC
Gordon Cresswell
02/28/19
another great response from Xero.
Yet again I sought advice in-line and later received a phone call from Jess who expertly guided me through the complications I had created. Well done. And thanks.
SS
Stefan Slavovski
02/28/19
It took me time to practice and figure…
It took me time to practice and figure it all out, but so far Xero looks really handy with many time-saving futures.The support team replied and guided me through the initial hurdles and can highly recommend them. Thank you.
LM
Laura Morriss
02/27/19
I has some issues understanding how to…
I has some issues understanding how to do something and Dania got in touch the next day and walked me trough my queries.Thanks!
TP
Tanya Pallavicini Galizia
02/27/19
Xero saved my life !
Thank you Xero !!!!!!First year having used Xero - impending doom looms at the thought of submitting my accounts - as I am so used to chaos and confusion ....BUT,I think Xero has just saved my life ...Fantastic service to help when I have needed it -I believe my life has just completely changed for the better - forever !THANK YOU XERO !
GP
Graeme Pirie
02/26/19
I have been using xero for 4 months
I have been using xero for 4 months. The reason I chose xero is that I need to import pre-coded statements. However xeros website just can't cope with this. Try doing any more than 500 lines and it breaks. After a number of calls the technical people finally agreed there was an issue and passed it to development.It seems to be a fairly simple memory issue on the website code but after 6 weeks I'm still waiting for it to be sorted. I just spent 5 hours trying to import statements, having ...
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JG
Jason Goodsell
02/25/19
Fairly easy to use as a small business…
Fairly easy to use as a small business owner, but if you hit a hurdle then customer support is awful! If I'm stuck on something then I have to log the query and wait usually 10 hours for a response, which is never a clear answer, just a direction to read a certain part of the manual again.
SJ
Steph Jones
02/22/19
Xero... Best software & customer support
Xero has one of the best support services I have seen in years - I've been dealing with Abbey today, who has helped through all my questions in super fast response time. I love using Xero, after having used Sage for many years. I love how the software works & all the automated processes saving me lots of time.
C
Clare
02/21/19
Abby has been so helpful and patient…
Abby has been so helpful and patient today. I am new to Xero payroll and she helped me to ensure that my query was complete and that I was happy and understood exactly what I was doing.Thank you so much!
PF
Proplaters Finance
02/21/19
Very helpful so far
Very helpful so far. I have used the Xero Help a lot over the past few days, and this morning Sandrine rang me back and spent a lot of time on the phone with me explaining how to do things. It's also great as she could see my screen and could explain in great detail what to do. So far, so good. Yes, I'd recommend Xero.
DS
Daryl Smith
02/21/19
Xero Excellent cloud accounting & support
Xero is an excellent cloud accounting solution and it's email support follows suit. Very friendly support, keeping you informed at every step towards the full resolution of your query.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].