9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3971-3980 out of 4649
J
James
03/11/19
Repeated problems with bank feed now 4…
Repeated problems with bank feed now 4 days out of date. Funny they have no problem collecting payments from same bank.Extremely difficult to get hold of support they do not give out phone numbers or email.
AC
Andy Cooper
03/11/19
If I could give zero stars I would - UPDATE
If I could give zero stars I would. Appallingly bad customer support - no phone line, no live chat. I spent hours setting up a new company, only to find I cannot add time and expenses from multiple projects onto a single invoice. AND a 5 hour response time when you submit a question - for a product that costs twice as much as Quickbooks (which isn't great either.Really poor support - so no mater how good the product is (and I question that too with slow and poor support it isn't worth it*** ...
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JM
J M K
03/08/19
Not great with PayPal integration
Decent software, but if you are an e-commerce seller with PayPal account you will start seeing plenty of cracks and problems (despite Xero's "new and improved" PayPal feed. Many transactions are not imported automatically and you will be left manually trying to solve variances on a regular basis.Maybe better to leave PayPal outside of Xero - don't even integrate it - and only reconcile transactions as they enter your main bank account and manually add on the PP fees to calculate your ...
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PH
PAUL HAYHOE
03/08/19
Maxine was very helpful and reliable
Maxine was very helpful and reliable
A
Anonymous
03/07/19
Xero is a brilliant piece of accounting…
Xero is a brilliant piece of accounting software. The customer support team at Xero Central have always been helpful even if the answer was obvious. I had the joy of being put through to Alex today who was everything you would need and more from a support specialist. I would recommend Xero for medium sized business'.
ML
Mairead Lennon
03/07/19
Excellent Customer service Phillip.
Excellent Customer service Phillip.
PB
Peter Black
03/05/19
No reward for loyalty
Xero is a reasonable package, but they are obviously struggling with their legacy pricing model and customer base. They have removed functionality like payroll, and replaced perfectly adequate functionality like expenses with costly "upgrades". I suspect they're prepared to take the chance of losing a significant percentage of early adopters on the basis that they can charge the remaining group a lot more. To get expenses added to our existing US account, we would have had to more than ...
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OB
Oksana Botha
03/01/19
Xero is amazing
Xero is amazing, perfect for medium sized businesses. And with its ecosystem of connected apps, can also service large accounts with complex requirements. We've grown to love it so much, that we decided to centre our consultancy around advisory and implementation of cloud Apps that integrate with Xero to help businesses systemize.
NS
Nav Saini
02/28/19
Xero support have always delivered with…
Xero support have always delivered with answers to any questions that we're looking for and without them, life would be difficult! a big thumbs up to Xero Support!
TW
T Woollard
02/28/19
I really like Xero
I really like Xero, both for accounts and for Payroll. I find their customer services to be excellent. Would certainly recommend Xero software without hesitation.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].