9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3961-3970 out of 4649
JW
James Westacott
03/15/19
Awful sales and marketing spoil a potential good product
I took out a free 30 day trial 2 days ago on behalf of a client (I'm an accountant and the software actually looks OK. However, my experience with a member of their sales team has left a nasty taste in my mouth.I got a phone call at 4.50pm from Mike, who offered to send some information through to help me get started with it. So far, so good. However, he then went on to say that there was a special offer of half price on subscriptions, but it expires today. I explained that I needed time to ...
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SG
Sara Goddard
03/15/19
Excellent response times and help from…
Excellent response times and help from Nabeel. Clear and concise advice - would definitely recommend
MY
Mrs Y
03/15/19
High recommend
I have been using Xero for 3 years now. Its very easy to use and any questions and or assistance I have needed have been quickly answered by the support team. I would high recommend!
CS
Caroline Somer
03/15/19
First class service
First class service, expert advice and help with my account when the bank feeds went down. Thanks Xero!
MM
Melany Marshall
03/14/19
Helpful response to quey
Dana called at the exact time that was said someone would call and she was very helpful and patientThank you for your assistance!
CV
Celeste van Rooyen
03/14/19
Exceptional support
I had some difficulty resolving an issue, and the Xero support team went out of their way (via Teamviewer to help me resolve the issue. Thank you
LL
Les Lawrence
03/14/19
Excellent Customer Service
Excellent customer service fixed issue in a matter of minutes over the phone which I would recommend.
MR
Mathew Rowe
03/14/19
Terrible customer support
PROS & CONS What are the best aspects of this product? Relatively good web interface that works most of the time What aspects are problematic or could work better? Reconciling. Invoices could get paid automatically What features/services would you like to see in future versions of this product? Cannot log into Xero as customer support is awful this is why I screen shotted the enter-your-pin screen What specific problems in your company were solved by this product? Filing ...
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S
Sam
03/13/19
Dana was brilliant
Dana was brilliant. Informative, friendly and solved my issues - I couldn't ask for a better service, thank you Dana! :-
A
Anonymous
03/13/19
Excellent inventory management software.
What do you like best? We like how easy it is to handle invoices and payments on the Xero platform. It allows to properly organize each payment, depending on the cost of work. Your tax management system is excellent, very broad. It has great Payroll capabilities, such as being able to make direct deposits or benefits management. What do you dislike? We do not like that as inventory management software does not have mobile access, or retal inventory management. Its management of ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].