9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3951-3960 out of 4649
EW
Eleanor Ward
03/25/19
Great service
Super helpful and quick to respond to any issues.
IC
Ian Craig
03/22/19
Anyone else having trouble the lousy…
Anyone else having trouble the lousy Xero Central help response time and method? I'm with Santander UK, the feeds are sporadic at best and now my business feed has stopped responding. No feeds for 3 weeks. I've contacted Xero help but Xero central help send out standard botlike messages not reading the detailed information I've written and just sending back basic reference I had already read and tried to no avail (and mentioned the fact in the mail . As an experiment I sent two help ...
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CM
Collins McKenzie
03/22/19
Xero Payroll Support - Alice
I had the pleasure of dealing with Alice from the Xero Payroll Support Team; she called me to work through my queries. Alice was very calm, professional & proficient. She is clearly knowledgeable about the software and dealt with my queries in a helpful, unrushed and timely manner.Alice left me with a positive impression of the Xero Payroll Support Team and the knowledge that help and support are available if required.Overall, very positive and excellent experience.
RM
Rob Mason
03/22/19
After two years of having to find work…
After two years of having to find work around's for almost everything I've had enough. Move My Books are currently migrating my accounts to Sage Business Cloud.I have just spent the last few hours trying to retrieve PAYE info but guess what, employer contributions aren't shown for employees! No delivery notes with invoicing after 8 years of point blank refusal to introduce a basic feature most business's can't do without, just a horrible work around.Try claiming VAT back if that's what you ...
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AA
Aaron Awan
03/22/19
Best in class software for SME's
Best in class software for SME's / startups; fantastic customer service.I am a huge fan.
T
Tihana
03/21/19
Customer service is a disaster
If I could give zero stars I would.No help if you need something urgent. There is no phone number you can ring. You can just text them and they get back with something like: Expected response time 6 hours.In 6 hours I won't be at work anymore and I need something urgently sorted.I'm actually shocked how bad this is.Edit: I also want to add that our business has suffered great delays and damage today because we couldn't reach support and waiting period for response is too long.Edit no.2: ...
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JC
Jonathan Cohen
03/20/19
Great Customer Service
Xero kept in regular contact until the issue was resolved.
PS
Priyesh Shavdia
03/20/19
Vilma was really helpful in answering…
Vilma was really helpful in answering my query. Issue was dealt with very quickly.
B
Brian
03/19/19
Had a technical issue
Had a technical issue - it was resolved well. First class support.
CQ
Chris Quinn
03/16/19
Very nice
Very niceLove it five out of ten is not bad guys
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].