Xero Reviews in November 2026: User Ratings, Pros & Cons

Poor technical support

The support when you have an issue is to me at a level enough to make me move accounting software before I have even started. Having been manually importing our bank feed since we joined in Feb I have finally arranged a support call. No one called.

unacceptable service

This was my comment to Xero on 9/4/19This is ridiculous, yesterday I asked what a passcode is, I got an expected response time of 7 hours. Today I got the reply, but not the answer, so I ask the question again and get the expected response time of 12 hours. At this rate I will be late to finish my tax return at the end of December.Tony

Excellent help from Xero

Excellent help from Xero - several suggestions within the chat function and then a super helpful call to resolve the issue. Very responsive and knowledgeable. Thanks!

Xero shows us an unparalleled accounting work

What do you like best? From xero we like how easy it is to work with balance of profits and losses. We like to be able to manage our treasury so comfortably, and to be able to create financial reports from templates offered by the same platform. In addition, it also has the necessary tools to carry out forecasting, and sales strategies. Your business payroll manager allows you to specify a lot of information. What do you dislike? We do not think Xero is good at working with bank ...

Quick and helpful !

Quick and helpful !I had an issue with a newly set up payroll for a client, it would not generate a payrun no matter what i tried. Matt was very helpful in getting to the bottom of it in just a few hours. Thanks again Matt : Daisy

Bad interface

Bad interface. Bad functionality. Unfriendly refund policies.

Dont buy Xero

Bank feeds don't work and support service is non existent. You have to wait for 24hrs for a email response. the responses just tell you to the obvious and standard things, none of which work. For the money they charge you would expect the system to work and when there are issue have a phone line where you can talk to somebody who can fix the issue. At the very least there should be a web chat and someone able to dial in and resolve the issues.I have wasted hours setting it up and hours each ...

Great user interface but the API is challenging

What do you like best? Most accounting systems have an interface that makes it easy for the accounting staff to review and match transactions in bulk while Xero's interface makes it easy to run a business. I really like the sync between Xero and our bank account which makes reconsiliation a breeze. What do you dislike? We're a Saas developer and integrate our platform RunMags with Xero. From that perspective Xero is a bit of a challenge. The data structure and logic is not as well ...

Concerns about Xero

As an accountant who has used a number of accounting software packages it is my view that Reckon/QuickBooks, even MYOB, leaves Xero in their dust. Xero is clumsy, and its security is poorly thought out. Xero is promoted as accessible from anywhere, but try accessing Xero from a new location or using a different computer and see how long you have to wait to get access.And I am still concerned that if Xero fails, customers will be left with data files that they cannot use because Xero ...

Really really impressed with the level…

Really really impressed with the level of support, Annie got back to me in a matter of minutes and guided me through everything impeccably!Absolutely excellent, she explained everything in detail and made me feel confident, as a first time payroll user I was panicking and nervous!