Xero Reviews in November 2026: User Ratings, Pros & Cons

Following an issue after the free trial…

Following an issue after the free trial Jordan was able to reconnect everything and restore as it was. Very patient and knowledgeable and guided me through the process.

SO DISAPPOINTED, NOT ALL IT WAS MEANT TO BE !

Just started last month with Xero payroll, in the UK the HMRC tax calendar runs weeks 4 4 5 and so on. Xero doesn't work like this and so our pay dates are completely messed up now (you can't edit the dates to suit yourself as you only have the options they have listed, the whole thing at the moment is a nightmare to say the least. Any support we finally received indicated that Xero just can't do that task --------- sooo disappointed we switched,

Expenses app doesnt link properley with main xero app

At the moment it's a nightmare to link copies of receipts photographed in Xero expenses to an invoice in Xero. At the moment I have to laboriously download images of captured receipts from Xero the then upload them back in to link them to the invoice. This is a really major set back and detailed in loads of posts on-line over a long period - but nothing seems to have happened. You are spending a lot of time championing Xero but this is a major issue

I like this

What do you like best? Xero is one of the best accounting software applications there is. It comes with a whole lot of advanced features that make it a tad better than the rest. It has a customizable dashboard as well as a sales overview page that contains charts and graphs to breakdown invoices and estimates. It is easy to use. It also comes with an unlimited users package. It the perfect accounting tool What do you dislike? They can still improve on customer support. They should ...

Good product, but the price will keep creeping up.

What do you like best? It is undoubtedly a good product, I have used other accounting systems too from Reckon, MYOB, QBO etc. Xero is in my view the simplest to use, even if QBO might be a better product. I look forwards to seeing the other smaller players win more business. Freshbooks, Wave, Odoo and the like. What do you dislike? Price. Their business model is to get people 'hooked' and slowly up the price. Sometimes even charging for things that were already part of the product ...

Amazing service!

Amazing service!! Would definitely recommend to anyone!

Some of the best customer support around

I find Xero really easy to use but the best thing is their customer support. No matter how stupid the question (or the questioner it is always treated with charm and clarity.

SEBITS is a brand new company

SEBITS is a brand new company, we recently partnered with Xero for an Accounting integration module for one of our Clients. Initially we were dubious due to the lack of telephonic support linked to Xero and we were very doubtful if we had made the correct choice... Then we encountered Lee Joliff (Small Business Specialist with Xero, Milton Keynes. What a pleasure to deal with this gentlemen, who went above and beyond the call of duty, to pick up the phone and assist us on more that one ...

Excellent customer service

Excellent customer service

I dont think they could be much worse

I dont think they could be much worse. We have been waiting 4 weeks for them to resolve our bank feed issue. We get poor "waiting" emails that say nothing and then last night I get a customer service email saying they want to take over my computer to see what I'm doing. I'm logging in and theres still no bank feed. That's it. Is this a bad joke? Nope its xero support team.