9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $3.75 / month when monthly
Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3881-3890 out of 4649
WG
WM Guitars
05/22/19
After the assistance I received…
After the assistance I received yesterday from Katie S. who was very knowledgeable, patient and above all helpful, truly saved the day! Had been disenchanted but now my faith is restored! Give this girl a bonus! She deserves it!Mark.WM Guitars
A
Anonymous
05/21/19
Xero has shown to have a lot of capacity for accounting assistance
What do you like best? There are many advantages in an accounting assistance platform like Xero. We like it to work properly on both phones and on iPad and Android tablets. Xero is a great tool to carry accounting databases, which can be imported quickly with your spreadsheet integration. Its panel offers a very detailed view of inventory management, and allows tracking of the information of purchase and sale of our business. What do you dislike? We dislike that the Premium plan ($ ...
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SL
Steve Lyons
05/20/19
Xero does just what it says
Xero does just what it says! Makes management accounting straight forward - also very helpful support which addresses each individual query raised. Thanks
A
Anonymous
05/18/19
Xero offers highly configurable accounting management
What do you like best? Xero has an excellent collection and payment management tool. Your billing options apply primarily to companies that offer B2B services, and to online stores. We like being able to offer budgets to our clients, while in parallel we configure their invoices. The cash flow module is simply impressive, as is the accounting panel. Xero also provides excellent inventory management, with which you can track purchases and sales comfortably. What do you dislike? ...
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DP
David Powis
05/17/19
Slick
Slick, user-friendly, intuitive and well formatted product + excellent customer service!
AK
Adrian Kerneels van Eeden
05/14/19
Great support an easy usability.
Great support an easy usability.
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Annie
05/13/19
Love the actual software but highly…
Love the actual software but highly frustrating customer support. It takes over 24hours for a response and then if they have misinterpreted the question you have to wait another 24 hrs for them to get back. Lots of back and forth without much assistance and it's highly frustrating if it's holding up your business because of it or if you have a payroll deadline to meet and you don't have much time! Why not instant chat or telephone support? It'd waste less of my time and you're time...
TV
Terrible Viking
05/13/19
Avoid like the plague
I made the mistake of moving from Sage to Xero based on how much cheaper Xero was. Honestly worst mistake of my life, Xero feels undeveloped; simple things like editing the 1st line of customer address on a sales invoice; paying off payments that include a credit note, just really minor tasks are an absolute nightmare.There is no telephone support!! You have to email a worker who'll email you back, up to 1 working day it takes. The pain in having to communicate with the support team this ...
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Henri
05/11/19
Works well until I had a payment…
Works well, easy to use and I love the GoCardless integration.Only issue happened when I had a payment failed. It took really long to solve the issue and I feel the support took a long time to react to my questions. My account was suspended for about 10 days which was a big issue for my business.
KB
KAREN BAILEY
05/10/19
I use the support an awful lot and…
I use the support an awful lot and always find them extremely helpful, I would recommend highly this product.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].