9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $3.75 / month when monthly
Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3871-3880 out of 4649
C
CCD
05/31/19
Quite frankly xero support
Quite frankly - Xero Support is Zero They hide behind an email structure in support and wont anser questions quick enough - Because of poor support you will loose an account with 23000 invoices.
A
Anonymous
05/30/19
Xero has helped us a lot with accounting assistance
What do you like best? Xero we liked a lot for the organization of our electronic payments. Payroll can be managed (except in the basic plan and comfortable bank reconciliations can be created. We like its function of direct deposit of checks, and its system of collection and payment management allows to pay suppliers and manufacturers directly in lots. What do you dislike? We do not like the small amount of training video guides that are so scarce with Xero, unlike other ...
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PM
Philip McAleese
05/30/19
Xero is a great way to manage a…
Xero is a great way to manage a company's finances. We've been using it for 5 years and its second to none. Their support is also excellent with fast service and accurate analysis and assistance. Highly recommended!
JG
Jo-anne Goff
05/27/19
Xero has ticked all the boxes for our…
Xero has ticked all the boxes for our small business.The support is excellent and prompt.I can not fault any aspect of the package and it certainly has made it easy for me to keep track of who has monies outstanding at a glance. I highly recommend Xero.Thank you, Jo-anne.
S
Sunny
05/26/19
I have used Xero for a year
I have used Xero for a year. Now it's our accounting year end. I found that Xero some features causes serious issue for our Financial Statements as it contains mistatements. For example Shopify PayPal charges. I wouldn't recommend the software to anyone who is trading as e-Commerce.
AL
A loyal customer in Wellington, New Zealand
05/25/19
Adeel and Matt solved a very complex…
Adeel and Matt solved a very complex issue which was preventing me from accessing XERO
AN
Alan Norton
05/24/19
Perfect for our requirements
My experience with Xero has been very positive. I think it's very intuitve and useable and has simplified significantly the process of running our accounting and payroll. The integrations and partners give you a lot of choice and some of those (such as with Integrapay have really reduced the manual work. I have had to contact support a couple of times and they have always been quick to respond and provided a quick fix or advice. We just use it for a small not for profit - but for us it has ...
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MJ
Mansoor Jilani
05/23/19
very friendly customer service.
very friendly customer service.
DM
Dr Mo
05/22/19
Beware price increases and poor customer service
After all the problems we've had with Xero they have now e-mailed us today to tell us they are increasing prices by £2-£2.50 per month (as we assume that are doing for all customersWhilst that may not sound much once you begin using it you are reliant on it and tied in, so they can pretty much charge what they like!! When it works it works ok but when you have problems their customer service is appalling. Beware of using Xero.
IT
Integrity Team
05/22/19
Very intuitive and excellent accounting…
Very intuitive and excellent accounting software for my small business. Support Centre very responsive and friendly whenever any help or advice is needed.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].