Xero Reviews in November 2026: User Ratings, Pros & Cons

Do NOT sign up to Xero.

Do NOT sign up to Xero.They have no semblance of customer support. They just frustrate you to tears.I asked a simple favour of moving of subscribers from an unattended inbox to an email of the business owner which is accessible. Instead they ask for links to online obituaries, instead of perhaps calling ASIC or calling the actual business.There is no phone number to call. Instead I have been dealing with i*diot "specialists" online over 3 days who only respond in 8-19 hour intervals and ...

This software is useless

This software is useless. After spending 2 hours on a sales invoice it just freezes and restarts. DO NOT USE THIS PRODUCT

Would not recommend Xero

I am finding Xero payroll specifically rubbish and would not recommend it to anyone. I never write reviews, but feel that I must as I am appalled by the issues which I have had and then you can't get support easily. You have to wait a day to get a response and then its by email and 9/10 it doesn't actually help the situation and so it takes days to resolve, if you can actually resolve it. It would seem that I'm not the only one. Accounting side is ok, but I do not like being able to just ...

Help for a newbie

I am a sole trader that has to use some form of software to deliver digital VAT. Don't know much about accounting. Need some answers quickly to some simple questions but 8 hours to answer an e-mail? Not impressed!

Customer Support to Ensure Frustration!

Customer support is so restricted to emails only. Xero has zero ability to simply solve problems with a phone call. Instead, as a result minor issues grow stupidly large and are drawn out over countless emails spanning days and nights, involving multiple Xero customer support personnel.I have so far endured 96hrs of painful and frustrating email-only communications. I only need guidance in getting a User Name changed that's associated with one email address. A very simple need that one ...

Xero - brilliant softtware!

I have recently started using Xero, and the customer support is the best I have ever come across. Everyone is so helpful and nothing is too much trouble. Definitely glad I have made the move from KashFlow, which is poor in comparison. Xero provides a training system so you can become an Advisor and learn how to use it using real examples. Really brilliant software!

Appalling customer service

Appalling customer service. You can't speak to someone. It takes forever for them to come back to you with a robot answer that doesn't answer your query anyway. Total rip off. Don't have anything to do with them.

Terrible - your bank feeds regularly disappear and leave your business 'blind'

Terrible - it's wonderful until it isn't then can you get anyone at all to do anything about it? You are supposed to have live bank feeds. Mine stopped on the 4th March and despite numerous attempts to have them reconnected and numerous complaints to Xero, it took 3 months before they were reconnected. I was then also required to enter all the missing months manually. What a wonderful 'cloud' experience.

Unable to log in again

Unable to log in again, nothing more frustrating than putting time aside to work on your accounts only to find the site is down.... again

Support request for bank feed error

I logged a support query with Xero Central regarding a bank feed error. Alex was amazing and kept me updated continually on the progress of my enquiry. Fantastic result and the support received from Alex was excellent.