Xero Reviews in November 2026: User Ratings, Pros & Cons

Bank feeds are terrible

Almost every time I login there is an error with my bank feed. Have been emailing support about this issue for almost a year on and off. Still get charged every month for a service I'm not getting. As soon as I have the time I'll be switching software. They don't have a telephone number to call for support either.

Xero has one of the best support staff we have ever met!!!

The Xero support staff was amazing from start to finish.We spent 1 hour over the phone to be able to solve our problems and thanks to Ashraf we were able to fix all the issues we had. Ashraf was very responsive, kind, patient, intelligent and knowledgeable. If we have a problem again we will make sure to find and talk to this fella for sure.

I have tried to contact xero support…

I have tried to contact xero support for help and they have attempted to Blackmail me into a support subscription. A simple enquiry has turned into a nightmare trying to get sorted. This is a shocking company to do business with. Forget support unless your prepared to pay hundreds for a phone call.Update from Xero, they were great responsive and helpful. I had googled Xero support but unkwowingly got onto a dodgy site. Be aware there are a lot of sites that look legitimate but then will try ...

Love Xero

Love Xero, I run the whole business using Xero including payroll and couldn't recommend it more

Support got back to me quickly and the…

Support got back to me quickly and the issue was easily resolved.

Great support from Jordan to help with…

Great support from Jordan to help with setting up direct bank feed into Zero and for getting the batch payment team to reach out to me so swiftly - thanks Jordan you're a star!

Extremely helpful support team

Extremely helpful support team. Quick response to queries and easy to understand answers.I have never used an accounting software package before and I find it extremely easy to use. Would definitely recommend

Xero is a game changer

Xero is a game changer, especially if you have been bookkeeping since the 90s. It took me a while to understand the ins and outs of the software but it changed the way I handled data for the better. No more heaps of filing but rather cloud based.It really helps that any new technology is also compatible with Xero which makes my life easier (and my clients.Whilst it is tedious to work around the security measures they have in place it's necessary. At the same time, I know companies such as ...

Xero Central Support

Xero Central Support was very effective in resolving my issues with setting up a workplace pension. After trying all the guide documents available in Xero Central I was still experiencing issues. A customer service representative (Carolyn contacted me and once she was on the case she stuck with it until the issue was resolved. Good example of great customer service!

VANISHING INVOICE

Every week without fail when we do invoicing on a Monday we have to input 4 sales and save then edit the invoice to continue otherwise when we click approve the total invoice clears and we have to start all over again, absolute rubbish software , but as everyone else is we are forced into spending business money on privet companies because the government are scumbags.Shocking software do not waste your money on these guys!