Xero Reviews in November 2026: User Ratings, Pros & Cons

James was great

James was great - navigated us through all aspects of online banking issues and Xero software to resolve issue.Thanks, s

Support

Support - Xero (takes over 24 hours to even replyPricing Reliability - Xero (Increasing now againBank Feed - Xero (Transactions disappeared and was advised by support team that Xero does not guarantee the accuracy of the bank feed. Oh well the company name is also Xero.

The Software that updates the cash flow at company level

What do you like best? I like the simple update of data, excellent reporting system. The help is 5 stars. As mentioned above, I had a bit of friction in the transition to this system, and the help I received was quick and complete. They made the transition much easier in this way, it shows the efficiency which I greatly appreciate. The Xero user experience is unlike any other cloud accounting software that I have tested, it is simple and allows you to customize the home screen to see ...

Draft Invoices

I was contact by Xero Support in regard to creating a draft invoice which was all new to me. They were extremely helpful and very patient as this is all totally new to me!

If you use a PNC Bank, DO NOT use Xero.

If you use a PNC bank, then do not use Xero. For some reason when connecting your bank on Xero, they list PNC as an option. After multiple support message with Xero, they admitted they bank feed for PNC is still being built. Also, do not purchase if quality customer support is important to you. There customer support team is pretty unhelpful and rarely addresses the question you're actually asking. I would recommend quickbooks online as a solution. There customer support is far better and ...

Good tool, even better support.

I used the trial version for a few days. Helped me prepare Corporation and VAT returns with confidence. Packed with features and easy to get up an running with the basics. Some of the more advanced stuff (for a non finance person has good online guides and videos and even better online support. Thoroughly recommend it.

Great software but extremely poor…

Great software but extremely poor support. Email support only but can take several days to respond. Not ideal when trying to do the payroll for tomorrow but and I asked for help last Monday!! Finally got a response but hasn't resolved the issue, so have had to email back again!

Cannot contact Xero by telephone

Cannot contact Xero by telephone, and i have been locked out for one week due to slow responses to my email requests for help. Lack of support is damaging my business.

As an accounting novice the help that…

As an accounting novice the help that Xero can offer is invaluable. The customer care team always take the time to explain things to you in a way you can understand.

Accounting basic and less tedious!

What do you like best? Xero has a perfect interface and is exceptionally simple to explore around, cause exchanges, to revise exchanges, and costs. I think that its fun and fulfilling to accommodate in Xero as it is very visual, you see a few lines holding on to be accommodated and afterward as you work through the exchanges, coding them and tapping on the center catch, they vanish. Setting up bank principles is likewise a tremendous advantage, as they get coded naturally, prepared for ...