9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $3.75 / month when monthly
Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3821-3830 out of 4649
CK
Colin Kent
07/11/19
Don’t bother Xero is so inflexible
If you want a flexible accounts package look else where. The support is useless and is via online ticket no phone support. I have just raised a ticket as the bank feeds have stopped working again and been told I will get a response in 24hrs, not what you need when you have a business to run. The website is slow which is a annoying when you have a lot of invoices to do. The package is so inflexible for instance the VAT rounds everything up and does not give you the option of different ways ...
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WW
William Woodhead
07/11/19
Great customer service and a platform…
Great customer service and a platform which does everything i need. I can see how the monthly subscriptions can climb and also the cost of switching could be high if i ever wanted to leave. Since i don't at the moment it's not a problem.
YP
Yvette Puliga
07/11/19
I was genuinely ready to jack it all in…
I was genuinely ready to jack it all in until Adman came on the phone.. He has reserves of patience and he's steeped in knowledge managed to turn my frown upside down and i got off that call feeling confident that i won't need to be calling in anytime soon. Thank you so much
LM
Laura Mason
07/10/19
I've only been subscribed to Xero for 8…
I've only been subscribed to Xero for 8 days, most of which I haven't used the service at all. I bought the £30.00 package after a misunderstanding with my accountant, yet despite the fact it's been just a few days Xero are apparently "unable" to refund me. You can't call them, and the messenger service has aimed to reply in 12 / 8 hours, which is far too slow by modern day standards. They have the audacity to say that support is included in the price - the support is not worth £30.00! Why ...
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NB
Neill Boatman
07/09/19
Can support really be this bad!!!!
Reply to OG -Hi OG, thanks for your reply, bit it has never been offered to have a call back and there is no way to request this in your system which i find incredible. My case is CX0008747148, i was given a 12 hr response time and as yet have not had a reply.I am still amazed at how poor a supposed market leading product can have such atrocious support.We are all running business, mostly SME's and the need for quick efficiency support is vital to being able to get on whit our day to day ...
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K
Kyls
07/08/19
You are not allowed to call Xero
You are not allowed to call Xero they will not let you call them for anything. You can only email your questions which takes on average 1-2 for a reply. If you need help urgently or at least the same day forget it. There is no queue system for your reply you just hope someone replies. I sent an email on 4/7 and 5/7, today is 8/7 and still no reply. The worst customer service and tech support I’ve experienced.
MH
Margie Hunt
07/08/19
Maxine was so quick to respond to my…
Maxine was so quick to respond to my request for help, follow through and then fix the issue. Absolute champ!10/10 would recommend.
NH
Nicki Harris, D and R Roofing Ltd
07/06/19
Amazing support on the phone and via…
Amazing support on the phone and via email, helped me enormously and I learned so much too re navigating xero - as I’m still a novice user!Very grateful too for the patience of the experts !!! Nicki
AK
Ayoh Kay
07/03/19
Great help with speedy and friendly response
Great help with speedy and friendly response!!! I'm a full on beginner with this stuff and the guys helped me step by step any time I needed it. Big ups Sam!
TG
Theresa Gibson
07/03/19
Batch invoices - not an option
Really happy with the software but entering invoices is so time consuming. Why no option to enter batches then save at the end??? I know there is the import facility but that does not work for me as the software that creates our invoices is not compatible. Takes me nearly an hour to enter my monthly invoices!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].