Xero Reviews in November 2026: User Ratings, Pros & Cons

Xero is the best software

I have worked with a variety of accounts software over the years and was a great supporter of Sage. However having experienced using Xero through a client I found it to be refreshing in its practical clean approach and have since moved all of our clients onto Xero.Xero have maintained their simple understandable style combined with allowing App developers to develop services which compliment the Xero product. In this age of Digitalisation and rapidly changing markets it is this creative ...

MTD with Xero

Xero software is perfect to use as bridging software for MTD. Special thanks to Nabeel there as well who has been a big help in getting me set up.

Seriously not impressed with the lack…

Seriously not impressed with the lack of support! Requested a phone call to assist with tech issue in payroll - nothing. Searched tirelessly on the stupid 24/7 support guide - again - nothing but time wasted. My time is precious which is why I thought xero would be good - but forget it! If youre not interested in helping me through a glitch - them I'm not interested in supporting you with a good review. At 8.35 in the evening when my time is valuable, and I should be winding up for the day ...

Had support from Xero this morning

Had support from Xero this morning and found Drew to be be very helpful, knowledgeable and went that extra mile to help, Impressed, thank you.

We had an unusual request in that we…

We had an unusual request in that we have two ASA logins for the same practice, because of HMRC's ineptness in getting the new Agent codes to us in time, we ended up having to use the old practice codes, and I knew HMRC wouldn't have a clue - so glad I spoke to Jess, life saver, I was literally stressing about getting all the VAT returns filed under the new MTD with two different ASA logins, but she talked me through it, huge sigh of relief. What a star! Am very grateful. Thank you!!

Helpful support

Some flaws in the system, but support is very helpful, and will do their best to resolve any problems.

Xero Support

I have just had a support call with Adnan to help resolve a reconciliation issue. He took the time to understand the issues in advance of the call and guided me through the solution in a very clear and concise way. At no time did the call feel rushed.

Clear, concise and easy to use accounting software

What do you like best? The UI is very straightforward and easy to navigate. Functionality is more than sufficient for a small business. It's easy to request, generate reports at a few clicks. What do you dislike? No major downsides to report. Possibly a limit on how useful it could be if your company were to grow significantly. Recommendations to others considering the product: Great value for money - Xero should be top of your list if you run a small business. What problems ...

Excellent support from Alex on how to…

Excellent support from Alex on how to use xero more effectively and he also help in transferring my certificate. Very professional and reliable service.

Xero Support is like speaking to a brick wall

I have been using Xero for a few years, I even left a 5* review November last year however it's great until it goes wrong. I have had problems with bank feeds; no transactions are importing. I opened a support ticket 2 weeks ago but each response from Xero is frustrating and I am no closer to a resolution or even acceptance it isn't working!