Xero Reviews in November 2026: User Ratings, Pros & Cons

Outstanding personal service

I started using Xero as I thought it would streamline managing the accounts of my start up. I was introduced to Habib who has already been extremely helpful in teaching me how to use the platform. Delighted.

Matt from Xero support responded…

Matt from Xero support responded promptly and efficiently. He was very clear and knowable. Thank you

Great customer service

I couldn’t rate the customer service and product itself enough. As a bookkeeper who is used to Sage, I needed training on Xero. Habib (my advisor) has been so incredible at guiding me through the system and the 3 month customer training is invaluable. Exactly what I needed. I am definitely being shown features that I perhaps wouldn’t have found without the guidance. This really allows me to maximise the software for my business and most importantly make it more efficient and save my time.

Excellent service.

Excellent service.

I had a most positive experience…

I had a most positive experience sorting through some technical hurdles that I had actually created myself (user error). Nick was a determined sleuth and helped me get my bank account reconciled to the penny. I am so grateful. I find this accounting system really user friendly, especially since accounting is not really my strength. Reports are generated so easily at tax time. I love that too. Thanks, Xero! Thanks Nick!!

Cannot rate highly enough!

If you are thinking of getting Xero for your business then please do not hesitate and sign up. I have no experience of accounting at all but it is so user friendly and self explanatory. Also, contrary to what I have been told THERE IS support from Xero. I have just come off a call with Dillon who not only is he fully qualified in accounting, i.e. not someone who is say in a callcentre but his knowledge of the product and his friendly manner i cannot fault. His call and knowing there is ...

I was a complete novice but have found…

I was a complete novice but have found Xero to be easy and intuative to use for a beginner. It has been a delightful surprise to get unsolicited calls from the Xero team to make sure that everyting is OK.

Not reliable much better available

Customer service is none existent bank feeds keep dropping out making it impossible to keep ontop of books.To your reply not wide spread one person on a xero forum 7 months not sorted took a month for you to sort my PayPal one out and look at all the other reviews. I think rather than mesiing with all new fangled stuff work on keeping customers and get the basics right then look at extra development from there would be best and I am sure most will agree.

I would appreciate and I am really…

I would appreciate and I am really grateful to Dana for fixing my Foreign Currency issue. She has approached me promptly and actively. I remember we were talking on it from last few days. She came up with all the best and possible solutions. And today she did it and my problem is fixed and sorted out by her so well. Thank you Dana :-)

Xero is the very feature rich, user-friendly and only software in same league as QuickBooks

What do you like best? As far as cloud-based accounting software goes, Xero is one of the finest options. I am an accountant/bookkeeper so: It's very user-friendly, designed to be usable for non-accountants. All the debit/credits etc. happen at backend and user does most things in plain language Secondly, support. It's quite an old software with a large user-base so it's forums and Help (Xero Central) has articles on most of the common troubleshooting issues and guides for using ...