9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3671-3680 out of 4649
JS
Jonathan Shinn
06/17/20
Easy to use software and great…
Easy to use software and great functionality. There are some excellent online training courses and Xero offer good after sales support.
A
AllChange
06/16/20
Habib was absolutely fantastic
Habib was absolutely fantastic! Very clear, helpful and pleasant to work with.
M
Mike
06/16/20
Great product
Well thought out product with great customer service.
NB
N Booth
06/16/20
An expensive, very bad experience. Support non existent and
I paid for and subscribed to a Xero account £37 or thereabouts. After implementing I could not get the automatic bank feed working. The wait time for email help was 7 hours, there is no online support and no phone number for implementation issues and help. I cancelled the subscription which essentially cost me £37 for absloutely nothing other than wasted time. I am surely not alone in not being able to run my accounts on this basis and for nearly £400 a year the level of supportt is ...
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F
Frinnie
06/16/20
Awful
Awful, our accountant recommended Xero, I can only assume they get a large commission! If your business operates more than 1 account it is a nightmare, Xero is unable to distinguish between cheques and transfers
NY
Nathan Yates
06/16/20
Habib was very helpful
Habib was very helpful, great service for someone who is just starting out.
A
Andrew
06/15/20
More Excellent Customer Service
I've just had another long call with Habib, who managed to talk me through a whole range of time-saving short cuts, invoicing, reporting and much more. Really can't fault the customer service. Friendly, incredibly knowledgeable and patient.
KL
Kwixstix Ltd
06/15/20
To be completely honest Xero is a great…
To be completely honest Xero is a great package, it seems to have ticked all the correct boxes. This is what streamlined efficiency should look like. Well done Xero keep up the good work.
RC
Robert Camping
06/12/20
Nabeel was utterly amazing
Nabeel was utterly amazing. 10 out of 10. Really impressed with his patience as I am useless. Highly recommend
SM
Steven Mayers
06/11/20
I was about to give up on Xero and then…
I was about to give up on Xero and then Habib came to my rescue. I was honestly fed up, I could not work out what I was doing, my balance was a mess and I was at breaking point. Habib called me and arranged a telephone appointment for some help and we ended up speaking for some time as I had so many questions. Habib was patient and took the time to understand my needs. My balance is now a perfect match to my bank. Thank you Habib and thank you Xero for hiring such a great guy.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].