Xero Reviews in November 2026: User Ratings, Pros & Cons

Had a pleasant phone call

Had a pleasant phone call with an employee at Xero - they spent a great amount of time walking me through to platform and allowing me to clean it up to ensure we fully maximise our subscription.

Never, ever again.

Never, ever again! The whole platform should still be in Alpha. So many bugs I though David Attenborough would be CEO. Seriously though, this is the most shoddy excuse of a platform... AND THEN... when you have finally wasted enough hours trying to get anything to actually work as it should and failing, you the cancel and find out you have to give a months notice of cancellation, meaning that even though you are furious with them, and would never ever go near them again, you will still get ...

Couldn't find the help online

Couldn't find the help online. Rick answered my question and sent me links to the relevant online help.

Thank you for the call

Thank you for the call. Kierron. It came at exactly the right time for me, as I felt I was not making the most of Xero, and there were gaps in my knowledge. Keirron was very helpful and went through all my questions very thoroughly and checked my understanding at each stage. I'm really looking forward to getting more out of Xero.Though I use Xero community alot, it was good to speak to someone who showed me how to complete tasks. I'm more of a visual learner.

So looks like Xero is using bogus…

So looks like Xero is using bogus reviews again to keep them looking good on trust pilot.Please dont fall in the trap like we did there is so many unhappy customers this past few months with Xero, bank feeds dont work support team next to usless and take ages to get back to you.Do your reseach and check some recent forums on Xero first before switching dont get tied into a poor service like we did.To Xeros reply getting staff to post reviews I would deme bogus.. If your able to disprove ...

Brilliant Xero helpers on the phone

Brilliant Xero helpers on the phone! Each one I have spoke to is professional, friendly, really knowledgeable and genuinely wanting it to be easy to work in Xero and to iron out any issues. The absolute star of these helpers is Katie from Milton Keynes, whose kind patience and supportive explanations have been truly amazing. I can't thank her enough for taking the time to help me get my accounts straight, and to learn all sorts of wonderful ways to work in Xero. THANK YOU Katie..... 😊

Top notch support whenever have a…

Top notch support whenever have a question. Easy to access the support (search function then call-back). Really patient on the phone with me. Satisfied new customer.

Instant response time and problem solved!

I received an Instant response from Aminah, I didn't have to repeat any part of the process and it was resolved with a phone call and everything explained in a simple way (which I needed) Thanks so much :)

Habib

Habib, today marks the day that I have almost completed the entire review of our Xero. I wanted to take this time to show some appreciation, and to thank you for all your help and assistance in getting our issues resolved. As you know, we had worked ourselves into a bit of a twist, and you guided us through it efficiently and with professionalism. Thank you for your time and patience! :)

Excellent service

Just wanted to share my experience of the complimentary training I received from Xero. I have found this service invaluable and have learned so much, Habib was excellent and is a credit to the company. I would have gladly paid a fee for this training as it was so helpful and informative, the fact it’s free is a real bonus.Clare Close