Xero Reviews in November 2026: User Ratings, Pros & Cons

rushed overview

The system is great but the overview was rushed possibly because there was a lot to be covered in such a short space of time. I suggest splitting the training into 2 sessions will help a great deal.

Great first session

Not long off the phone with Habib. Great first session learning and being shown around Xero software to make it much more user friendly. looking forward to our next session.

Very positive experience

Xero is excellent, ticked all the boxes for my small business. I highly recommend it. Shaq from the customer support team was amazing, very friendly and knowledgeable. He guided me through the process of setting everything up. He also recommended free webinars to learn the basics and more. I now have the confidence to continue to use Xero. Thank you.

If you are thinking of using Xero it is…

If you are thinking of using Xero it is important to know that if you upload files including images of receipts or invoices you will not be able to export them again if you no longer use Xero.

Xero support is above expectation

Katie was amazing and assisted me in establishing many of the early learning stages of Xero setup. Bank feeds. Bills. Emailing bills. Her manerism and patience is a great virtue to Xero. So glad i made the move to Xero. What a priceless accounting software this is

ASSET TO YOUR TEAM…

Our contact Lizzie is very patient and clear in explaining things. She is cheerful and encouraging and is an asset to your team.

Xero has changed my way of working for the better

What do you like best? I love the fact everything is located easily with the dashboard. Of seeing what's outstanding, what's due and what we owe as a business in one area. What do you dislike? Sometimes I need to look how to do things online. For instance I didn't know how to raise a credit note so had to go online to research. It would be useful to have online training videos in your own Xero account. Recommendations to others considering the product: Its very easy to use ...

Xero review

What do you like best? clients find it easy to learn and collaborate easier What do you dislike? reporting is cranky, reconciliations are not completed and it is hard to do file diagnosis Recommendations to others considering the product: easy to learn, not great reporting... better for the client than for the bookkeeper What problems are you solving with the product? What benefits have you realized? a broader client base

Training feedback

My adviser Habib I found very helpful, friendly. As a new user he talked me through step by step. Within the hour I have came away with a lot more confide using the system and piece of mind I’m doing things correctly. Thank you

High Recommendation

My experience has been really good. I am not very good with number and organising, but Xero helps me with that so I can focus my time and energy on the things I am good at. I found Kierron on the support team particularly helpful as he explain things clearly and was very understanding.