9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $3.75 / month when monthly
Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3641-3650 out of 4649
GC
Gemma Clarke
07/01/20
XERO keeps it simple. That's what we love
XERO keeps it simple. That's what we really value. Simple to Follow 'Step by Step' guides to setting everything up, and excellent support and service from their friendly and knowledgeable UK team.
SM
Sarah Mackay
07/01/20
Habib is so good at helping with…
Habib is so good at helping with problems I have with setting up my accounts. He is clear and very understanding and offers help not criticism. I am very grateful for all of his help and look forward to working with him further
LC
Liam Cook
06/30/20
Fantastic service
Fantastic service, helpful team too
KP
K P BUTCHERS LTD
06/30/20
I HAVE BEEN RUNNING XERO FOR JUST OVER…
I HAVE BEEN RUNNING XERO FOR JUST OVER A YEAR NOW AND IN DECEMBER OF LAST YEAR I TOOK OVER PAYROLL FOR THE FIRST TIME IN 25 YEARS, I WAS VERY APPREHENSIVE OF DOING THIS, I CANNOT TELL YOU HOW BRILLIANT XERO SUPPORT HAVE BEEN IN GUIDING ME ON ALL ASPECTS OF THEIR SOFTWARE THEY HAVE BEEN AMAZING, THEIR RESPONSE TIME TO QUERIES IS SECOND TO NONE IT IS FAST, THEY ARE ALWAYS THERE FOR ADVICE AND SUPPORT.IF YOU ARE THINKING WHAT SOFTWARE TO PURCHASE FOR THE RUNNING OF YOUR BUSINESS YOULL DO NO ...
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J
James
06/29/20
Do not use Xero it is a nightmare
Xero has duplicated payments on my account making my accounts inaccurate. They have taken weeks looking into it but fail to find a cure, happy to blame my bank but my bank statements are 100% correct. They have no contact phone numbers or email only an on line contact that takes days to get a reply as not based in UK.I suggest you steer clear of this company
CW
Craig Waterfall
06/29/20
Pleasantly surprised with the amount of…
Pleasantly surprised with the amount of support i have received. Very very helpful, and I didn't even have to ask
SO
Samuel Oliver
06/28/20
Fantastic product, couldn't recommend enough!
Fantastic product, great customer service (though it would be good if they could sometimes reply a bit quicker.) A reasonably priced and amazing solution that is radically improved bookkeeping and accounting. Keep up the great work!One note though, I read on another review that you have a 1-month cancellation policy, just remove it- there is no point having a t&c's technicalities ruining the great system you have and for what 30 quid?
J
James
06/27/20
Very Helpful
I have been working with Habib for a couple of weeks now since signing-up. He takes a real interest in bringing me up to speed with Xero offering his guidance.
SB
Sharon B
06/26/20
Drew was fabulous
Drew was fabulous
D
debbie
06/25/20
free xero training to help you get set up and going
fantastic one to one training using team viewer to help get me set up for first use on xero
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].