Xero Reviews in November 2026: User Ratings, Pros & Cons

Good support

I have really appreciated the help that Xero have given me since signing up to their standard accounting package. I found the language hugely frustrating but my advisor Nabeel was very patient with my ignorance and good at explaining. After 3 advice sessions I am seeing that Xero is going to save me a great deal of time.

Reconciliation problem - sorted!

Had a problem with a reconciliation that was making me pull my hair out this afternoon. Luckily for me, one of the brilliant support team, Dana, spoke to me, helped me sort out the problem, and enabled me to get back to the reconciliation, with the problem solved and no more stress! She also managed to show me how to do something that I didn't know about, and will be using frequently from now on!Thanks Dana, you're a star! 😃

very slow and not user friendly

very slow even if you have the best wi-fi connection, and not user friendly at all ....absolutely waste of time and money

Behind Xero is a team of personable and talented staff

Kierron is a star! Kierron has excellent customer service skills; he is personable, patient, and has a genuine interest in helping you with your business. The courtesy phone call with him has given me a better understanding of Xero's functionality, given me more control within my business, and is helping me make better business decisions going forward. Thank you for all your help Kierron.

Xero support

I can't thank Dillan enough for his time, patience and knowledge of xero today, very friendly service and has opened my eyes to host of content to improve my xero experience.

Excellent system and such helpful…

Excellent system and such helpful support. I've been using Xero for a couple of years now and find it really intuitive to use. On those odd occasions when I have a problem, the online support is fantastic.

I'm new to Xero and have by serendipty…

I'm new to Xero and have by serendipty found my way around - thats how easy it has been to use. But I did get stuck but the support team (Dillon) have been fantastic, prompt reply to my call for help and very quickly showed me the process to get what I wanted and then advised on where further help/training can be found. Definitely will recommend

Xero is a great piece of Accounting Software

Xero is a great piece of accounting software. I have only been using Xero for around a month, but it was easy to set things up, attach my bank account and set up invoicing. I would happily recommend this software to businesses of any size. Their support is also fantastic and proactive, reaching out to teach me several tips & tricks with invaluable advice.

Can’t contact Xero

Can’t contact XeroA little note for anyone out there looking to move to Xero Accounting. Xero will not allow you to contact them, except via their non customer friendly Xero Central. Xero will not take phone calls. Xero will not take emails. They don’t do “chat”. At all. Does that say enough about their customer service? This is just one of their many, many faults. Their customer service is genuinely the worst that I or anyone at our company have ever seen in a combined 200 years working ...

Very glitchy, missing vital features and worst customer service imaginable

PROS & CONS What are the best aspects of this product? Convert quotations to invoices Upload your own document templates Create email templates What aspects are problematic or could work better? They can't be contacted so if you have a problem, you'll have it for a long time (or maybe forever) VAT return period can't be closed. So, someone can amend an invoice or bill or add one in to a previous VAT period, which of course screws everything up You can't set a date for stock to ...