Xero Reviews in November 2026: User Ratings, Pros & Cons

Xero checks all the boxes for us!

What do you like best? Xero was a huge upgrade going from Quickbooks desktop to an online system. It can be accessed from anywhere at anytime without having to deal with servers and firewalls. The interface is very user friendly and navigation is pretty straightforward and easy. What do you dislike? There are a few things that I would like to receive notifications for that at the moment cannot be accomodated. For example, when an invoice is paid, there is currently no way to get an ...

Very simple to understand

What do you like best? What I lean toward most is that the computerization and revealing abilities of the product. There are includes in order to address different wrong passages like Find and Recode and quite a bit of additional items to coordinate to different Softwares. The report's determination is wide and on the off chance that you are a training accomplice, you will have significantly more access to the reports prepared for outside announcing. What do you dislike? Similarly, ...

Best Accounting Services

What do you like best? The best feature I like about this software is the invoicing that it eases and I can invoice my customers instantly, but that not being enough the automated bank feeds, purchase orders and depreciation of fixed assets,standard business and management reporting that come with this service make it a must have for all businesses small and big for proper accounts and financial monitoring of the progress of the company. It is always important to fast track that profit. ...

Matt was super helpful and really…

Matt was super helpful and really patient!

First time user and needed a lot of…

First time user and needed a lot of help with conversion, great support from Hassan all the way ..thank you!

In Japan? Don't use xero.

What do you like best? The color scheme is easy for the eyes. That's the only thing I can recommend about xero. What do you dislike? When sending out invoices to clients, it garbles the text in Japanese. What's worse, the preview looks fine - so it made us look very bad to clients who recieved messed up invoices. What problems are you solving with the product? What benefits have you realized? Xero is creating more problems for us than solving.

Exceptional support

Nick from Xero had great knowledge and patience to walk through a three-hour screen share to solve our problem. Thank you!

There's a big limitation here - beware

We spent 3 months migrating to Xero only to experience frequent freezes and api timeouts. Technical support then advised us that Xero can only support 10,000 contacts. We are a small business with a turnover of less than 1 milion a year - but Xero cannot support us. We are now in the process of moving to Quickbooks Online who do not have any limits on contacts or transactions. Xero is fragile and cannot support all small businesses. Very poor.

Very poor customer service

Very poor customer service. Responses are not personalised. Clearly have set responses which allow for no flexibility. Closing account and moving my business elsewhere.

Xero to hero

Very very helpful and patient. Keiran guided me through the Xero process in easy to understand approach.Many thanks