9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3571-3580 out of 4649
L3
Lab 37
08/04/20
I was so happy with the service I…
I was so happy with the service I received from Habib. I wasn't sure about how Xero functioned and youtube videos, forums can only go so far to make someone like myself feel comfortable. I think it's a great testament to the Xero company that they want to genuinely help their clients succeed. I feel happy to grow with them and am excited to have their team in my corner for on-going training.
A“
Alastair “AL”
08/03/20
Xero is the amount of stars it deserves
Xero. Support is not a word they understand. No telephone, no live chat, just some horrendous forum type thing that takes weeks to reply to you. The cost is outrageous, they don't know it but quickbooks is about to get my custom on a new financial year begin. They really are ripping the user off. If they had phone support I would be a little less vocal about how much of a rip off this thing is. There needs to be an offline version, everything is run out of the browser and if you drop ...
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DS
Deepak Sharma
08/03/20
Getting expensive.
I've used Xero for many years but they keep pushing up the prices - so I am thinking of leaving.
DT
Derek Thomas
08/03/20
It is another expense for small…
It is another expense for small business £288 annually to comply with government regulations. We need to increased sales to pay for the added additional costs.
LM
Larry Martin
08/03/20
Life made easy
Very easy to use and covers most areas.
DH
Dom Hampton
08/03/20
Good But...
Good software, however watch out as if an employee turns 21 xero doesn't update their NI code or warn you about it. They don't call this a bug or an issue which based on the fact its supposed to be an all in accountancy package is a bi stupid really.
JV
Jen Verney
08/03/20
Nice program to use but......
Nice program to use but....... support lets it down. For starters you can only email them (no option to call) and responses are often slow and very "bog standard" - like for example you will get a response like "please see this link for instructions" and then the instructions are not relating to your issue. If Xero integrates with other software then Xero support staff tend to automatically push the problem to the other party, even before looking at it and even when you know the problem ...
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FT
Fern Taylor-Wrighton
08/03/20
DO NOT USE IF YOU WANT TO LIMIT BANK ACCESS
I do like 90% of the features, however do not use Xero if you do not want your emplyees seeing everyone else's salaries and the bank balance etc as Xero do not have functionality to limit the bank account view. This is the biggest flaw with Xero, and one they seem to ignore year after year!
GW
Guy Wickett
08/03/20
Too expensive for what I need.
Too expensive for what I need.. I might be paying too much but the pricing is very confusing. Shame because if that was sorted out it would be quite good.
GC
Graham Cotton
08/03/20
To expensive
To expensive
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].