Xero Reviews in November 2026: User Ratings, Pros & Cons

Bank fee's on transfers

I had an issue with cross currency accounts and associated bank charges thereon when reconciling the items. Zoe was awesome, she was understanding of my query, patient with my lack of Xero knowledge and clearly talked me through how to sort my issue out.Hurrah for Zoe!

Horrible! I'd give a Xero if I could!!

Horrible! My advice is AVOID if u can! customer care is non-existent, no numbers or email to contact even when d problem is clearly with Xero’s system. I sent a query on d internal system, I literally did not get a response until d next day towards close of work hours and then it was a scripted response with a link to help articles that had no relevance to my issue. I found this very condescending. When I responded to say their response had no relevance to what my issue was, there was dead ...

If you need any help or want any help I…

If you need any help or want any help I wouldn’t suggest to use this horrendous accounting software I’ve had 10 emails sent with no response whatsoever absolute disgrace

No support

If you go with Xero you better hope you never need help with anything. They do not support there product at all. Takes hours to get a response from a support ticket and then they don't bother to actually read it. They just copy and paste a generic response that answers a question you didn't ask. You have to reply and go back into the que for another 5 hours to have the same thing happen again. They're just terrible. Don't do it.

Persistance Pays off

I was looking to update a Custom Field in XPM for a client bank of over 2000 clients. I contacted Matt at support and he worked with me to get this task completed. We had a few back and forth efforts at getting the import names correct so that they worked, but Matt always remained helpful and kept his humour and patience and we finally got it nailed. I was delighted.

Great accounting product and customer…

Great accounting product and customer service is always efficient and solves any problem. Highly recommended.

Great Xero Customer Service

Xero customer support team called me (as a newly onboarded customer) to check in on how I was finding using the software. This initial outreach I thought was great, as it really shows they are there for their customers, to help and support them. I wasn't all too familiar with the platform, so pencilled in a call to walk through the basics and understand more about Xero's features. Drew was great in explaining and taking me through the popularly used features, answering questions as we ...

Good product but extremely expensive

Good product but extremely expensive. Automatic procedures are good but not helpful if you want to manually override values. Would not use if HMRC allowed non-digital submissions.

Xero - Saving Time, Money and Heartache

Never understand why small businesses say it's so expensive to install systems to comply with Making Tax Digital. Okay - it might cost £24 per month, but it saves you that in time alone and VAT quarter-end nightmares and hassle are a thing of the past.What's more I know, on a day-to-day basis, my exact financial position, my profits, invoices I'm owed and bills I owe, and when. Plus reconciling bank accounts is virtually automatic, which leaves me knowing just how much cash I really have to ...

I resisted moving from sage for ages…

I resisted moving from sage for ages because I thought the change would be complicated and it would be time consuming learning how to use a new system. Now I wish I’d done it sooner. Transferring data was simple and xero is so easy to use. Tasks are so much quicker.The app is great and I can raise invoices quickly and easily on my phone when I’m on the go. It would be good to be able to raise credit notes in the app too so hopefully that option will be able soon.VAT process works like a ...