Xero Reviews in November 2026: User Ratings, Pros & Cons

Xero accounting for small businesses

Xero can be useful for small business users to do their own invoicing, most sections are fairly easy to use once you get the hang of it. Some sections are complicated and although the help pages are good some bits are still hard to sort out if you have made an error. Overall I would say it is a good accounting package.

On the fence with this one......

I cannot say either good or bad about xero because we keep books using a bookkeeper. But recently I have been hearing a lot of aggressive advertising for Xero even offering a free coffee machine, printer, or headphones if you sign up for them.Now previously i thought about ditching the manual bookkeeping, and giving them a try, but after hearing this advert it has put me right off, why do they need to offer such ridiculous freebies? Is the product that bad?Some of the reviews on here are ...

Kelly at Xero - excellent support!

Kelly at Xero support has been a fantastic help sorting out a long standing payroll issue with a client. She accessed the client's licence for me, spotted the issue and explained clearly how to resolve it. Kelly and the rest of the team are excellent at responding to queries and nothing is ever too much trouble for any of them. They give the best support I have ever come across - five stars to you guys, Xero!

I cannot express how valuable Habib's…

I cannot express how valuable Habib's training has been. I really think that the service that he offers is absolutely spot on. He is so knowledgeable and helpful.Thank you Habib you are a star..

Very poor support team & service

Very poor support team & service - and the conduct by the said. Whilst the interface is good, I will be looking to move my 10+ companies away due to the lack of support, lack of urgency, transparency or concern for our business.I logged an issue a month ago as Xero was failing to import bank transaction from our feed; our bank is reporting no issues. Xero Central said they'd look into it and after 3 chasers over a 3rd week, the support team say they are "looking into it", giving no updates, ...

5 star customer service & expert assistance

Edward, the Xero Specialist was extremely patient, helpful & knowledgeable. He spent up to 2 hours helping me troubleshoot an issue I faced with a Tracked Inventory system. Definitely a 5 star experience with the expertise & assistance from the agent.

Hard to praise this highly enough for…

Hard to praise this highly enough for an accounts package. After using Sage & QuickBooks over the years and never enjoying doing my accounts, I actually look forward to updating my accounts. The process once setup correctly with HubDoc is a game changer, I am now completely paperless and all of my accounts reconcile to the penny with absolute ease. Payments from suppliers using the addon tools from GoCardless & Stripe ensure I get paid on time. No worries about backup of data, good security ...

Really appreciate the help provided by…

Really appreciate the help provided by Jordan, Habib and Kelly in quickly resolving a number of user-related matters. It's great to know that if you come unstuck learning a new system that there is someone there to help, and if they can't, they will quickly find someone who can. Thank you!

If you’ve ever used sage and QuickBooks…

If you’ve ever used sage and QuickBooks then this is going to be a challenge to get your head around! Their system is completely different, tries to be clever but variably gets it wrong. If you have a supplier and you want to view the payments you made to them you have to sort the transactions by date, find the payment date then add them up manually! You have to allocate a credit to an invoice before you allocate a bank payment to an invoice as there is no option to allocate payments to a ...

Great service and a product that is straightforward to use and makes accounting much easier

It took me a while to get up and running on Xero purely because I put off doing the set-up, which ended up being a lot simpler than expected. In the end a member of the support team talked me through it and couldn't have been more helpful. I still need to familiarise myself with some of the more advanced functions but what I've seen so far is great. I've done accounts in past jobs without the benefit of a cloud-based system like this and this software undoubtedly makes life a lot simpler!