Xero Reviews in November 2026: User Ratings, Pros & Cons

Excellent help & advice from Xero Certified Advisor sam

I'm really pleased to have the opportunity to write this review, because the support we received today from your Xero Certified Advisor Sam made such a difference to us. I wish I knew his last name, but if it helps in identifying him, he was advising Treetop Rocks CIC at 3pm 22.09.20. Before our phonecall with Sam we were honestly ready to try to cancel our Xero subscription as we just couldn't get to grips with the issues we had. However to say Sam turned that around is an understatement. ...

First class support

New user- I spoke to Sam at Xero, it was hands down the best support I've had from an online service. Knowledgable, friendly, informative. I can't say enough good things. Answered all my questions and more.

Xero new subscriber

Xero was new to me, but they (Jess) called me shortly after signing up and helped me deal with all my questions (she spent nearly one hour helping me). Rarely have I experienced such great customer service. It was a process I was very uncertain about, and now I am confident. The best part is, I had not even requested a call. Excellent service.

Dont use their services

The software was faulty so I quit their services. Even though I unsubscribed as I should, I discovered they continued to charge me for over a year now. There is no customer service I can contact about this issue.

I had trouble with using xero csv file…

I had trouble with using xero csv file importing as I'm not experienced enough at the moment, but I booked a half hour session( which turned into an hour)with Sam from the xero support team who was very patient and knowledgeable and steered me through and solved my issue. Can't rate xero support highly enough. Thankyou Sam

Help with Xero payroll query

Sandrine was so helpful in her reply. Very detailed explanation supplied with step by step guidance! Very much appreciated the personal reply and not a cut and paste from Xero Central

Bank Feed not working

I couldnt get my bank feed to work with my Xero online accounting system. It took a couple of attempts with suggestions using an online chat which didnt work but eventually I had an excellent support person who fixed a time to call me and helped me using Team Viewer. It was all fixed in about 10 minutes!

They call their support team Xero…

They call their support team Xero support but it should be Zero Support. I was promised a call back two weeks ago and still waiting. The software is not suitable even for small businesses and seems to be half finished. Zero support and Zero satisfaction. I moved three companies onto this platform and have moved one away so far. The other two will follow soon

Xero is easy

What do you like best? It’s very easy for someone like with minimal accounting and bookkeeping experience What do you dislike? Sometimes I need to make a bookkeeping decision Recommendations to others considering the product: Very easy to use support is quick and great What problems are you solving with the product? What benefits have you realized? Invoicing bookkeeping tax prep

Zero reduction during pandemic

Zero help from Xero for anyone on subscription fees during the pandemic. Zero replies to people’s reviews on this to say reach out to us, makes it seem to readers maybe they will help, they don’t. They just suggest dropping to a less feature rich plan. No reduced fees like Microsoft, zapier, my web hosting or many other companies have done to dramatically affected sectors. Not a people company, a New Zealand money grabbing company that also offers Zero ways to export your invoice and ...