Xero Reviews in November 2026: User Ratings, Pros & Cons

Follow Up

Jess from Xero called to make sure all was going well. Really helpful and patient in resolving a simple query I had which she was able to explain in very clear and simple terms for me to understand.I really can't fault Xero on any aspect of what they offer. I just love this software as it makes my life so much easier.

Resolution of support Case

I raised a support case on the Payroll product - it was first time running the monthly pay run. The case was picked up by Mariyah, who resolved the case very quickly, with a good clear explanation.It was not a problem with the software, purely 'user error' - mine!Very good service - thanks!

Trying Xero accounting

We are a new business trying to do 101 things. We decided to trial Xero & whilst here is lots of great stuff on-line having the ability to talk to someone directly who had time & patience is worth it's weight in Gold!

Xero support

I was very pleased with the support I received from Connor last week. I sent an email to the support team for help and Connor took the time to phone me back to talk me through the issue and sort it out for me.

Excellent support offered for first…

Excellent support offered for first time users.You can get a timed appointment within 48 hours and the adviser really listens to your queries and helps resolve issues. Very professional. Thank you Dillon.

Help from Robyn on Payroll issue

I had help from Robyn on sorting out a payroll issue and she was amazing. She is calm and patient and talked me through clearly what I needed to do to resolve my problem. I was under time pressure to get the issue resolved - she was keen to help and I felt she really cared about getting a successful outcome. Her warm and friendly approach was appreciated. Highly recommend! :)

Xero has completely revolutionised my accounting system

I was really struggling with various aspects of Xero having not used it for a while. I asked for support and Adnan telephoned me and talked through all my issues. He was unfailingly patient and explained everything clearly and thoroughly. He remained on the phone to me for two hours and never made me feel that I was wasting his time. He arranged a callback to check that I was happy with all he had explained. I can't recommend the Xero team too highly.

James saved my life today...

I spent a total of 4 hrs trying to download a Google App for my Xero account....4 hrs it was, as total waste of time. Finally, James from your support team called me upon my request, and he was SO patient, calm and polite to guide me through the steps on my phone and laptop. It was all over in 20 mins. He was wonderful. Most importantly, he was very helpful and understanding instead of the ROBOTIC answers which I hate most. I thank him again. He was wonderful :)

Mike the Xero Hero!

I recently created an account with Xero to help me manage the accounting for my new business. I am very new to the business world and so I needed something that would be easy to navigate. Xero was very easy and informative, with tutorial videos, easy access and clear guidance. Less than a week after registering with Xero I received a call from Mike Spaull who was very helpful in letting me know terms and conditions of upcoming offers, what pack sounded right for my business intentions and ...

The team at Xero is of great support

The team at Xero is of great support. They are always ready to extend the helping hand and provide the solutions. Xero is taking lead in the market and becoming no one choice of the clients as well as accountants.