Xero Reviews in November 2026: User Ratings, Pros & Cons

Terrible I have paid for months on end…

Terrible I have paid for months on end and asked for help and at no point have you solved the problem of my bank feeds. £30 a month for what. I should have a refund

We always receive a very swift response…

We always receive a very swift response from the team and even if they are unable to provide the exact request, they provide suitable alternative solutions

Great cal, patient and understanding

I emailed with a query and got a quick reply and the option of a call back which was brilliant. I was on the phone to Dana for almost an hour and she took me through my queries in turn, doing examples with me so I fully understood. She then followed this up with an email of the key actions I needed to do after the call. Really helpful.

new user - good feedback from others

I have only used the product for a few days, but seems intuitive and better laid out than quickbooksI have heard great things as through another job role I speak to a lot of accountants, many who are used to Sage, and this is a fraction of the cost for the premium features.Look forward to using this, and good support from the sales team - thank you Shaq Ali in the sign up process :-)

Changed for the Better

Moved from QBO to Xero and have been changed for the better. The clean design and functionality allows me to see my numbers so clearly. Xero directory also hooked us up with an awesome advisor, matax. Highly recommend for new businesses.

shocking customer service

I joined good software, shocking customer support give them a miss, after numerous attempts at contact it comes up reply time 13hrs !! really. I am now with clear books phoned me up to help top company.

Connor was very helpful and took time…

Connor was very helpful and took time to fix and explain things.

Xero - A Complete Accounting Package

What do you like best? Easy to use accounting package with great features. Simple interface and can easily be integrated with payment services like Paypal. An affordable alternative to expensive softwares like quickbooks. Supports multiple currencies. Range of useful built-in reports and ability to customize the reports. What do you dislike? The only negative i think is the custom reporting features can be improved and secondly the payroll function is pretty basic and needs to ...

1 month notice to cancel

I am in the process of shutting down my business and I was disappointed to find out that I need to pay another month of fee for xero as they require 1 month notice before cancelling the subscription.Considering that there is no personnel involved in the service I receive, just access to a system, I don't think that this is justified.

I contacted Xero central for support…

I contacted Xero central for support with a Payroll issue, and before I knew it a call was scheduled to speak to me regarding the problem. I was talked through the process of reverting and deleting payroll over several weeks in order for me to adjust a particular employe, Tom was patient with me and step by step I was able to achieve what I needed once he had explained it to me. He offered additional support should I have needed it, but as it was explained so well I was ok on my own.I ...