Xero Reviews in November 2026: User Ratings, Pros & Cons

Xero makes Accounting Amazing

What do you like best? Accounting is not hard with Xero as it helps me to manage the payments and the online transactions as well. I have become more professional in my working and I am ensuring transparency in my working by providing the detailed reports about any certain invoices, because I can easily co-relate it with the previous clients’ history, thus it becomes easy to provide firsthand information to the customers. What do you dislike? This software is very high in price ...

DO not help or support small business

We are a very small business, trying to do our best in a difficult situation. We asked Xero for a small reduction in our subscription during lock down. We asked our other suppliers for the same. Everyone has agreed apart from Xero. The response I received is that they are sympathetic but the leadership team have made a decision not to do this for any customer.Shame on you Xero. We obviously are not all in this together. KabukiUpdate: we understand the difficult position you’re in. As a ...

Fabulous customer service

I am so impressed with the level of customer support I have recently received with Xero. As a new user, I was contacted by them to see if I would like to have a scheduled call with a customer support team member, Huzaifah. He spent nearly 2 hours with me on that first call and helped me set up what features were right for my type of business. Following that we had a further three calls, each of them with patience and care that I understood everything. Thanks to Huzaifah, I now feel ...

Xero making numbers easy

Xero is a great platform for small business and those that want to grow. I signed up and have had an amazing experience being guided through the tasks by H, who is part of the customer experience team. He helped me to understand how to reconcile, hubdoc and even pointed me in the right direction with apps to intergrate some of my marketplaces. Looking forward to book keeping now and using some of the features to allow me to understand my figures and grow my business.

i received a very professional answer…

i received a very professional answer and it helped me a lot in solving my problems

Excellent software which has developed over the years

What do you like best? It works very well in all the countries we have businesses What do you dislike? The cost is substantial when you use all the cool features. Recommendations to others considering the product: Out of all the online systems, it's the best. What problems are you solving with the product? What benefits have you realized? Accounting and VAT. It just works!!

My case was answered very quickly and…

My case was answered very quickly and they were able to sort out my issue immediately.Very helpful, great service

Having just started using Projects in…

Having just started using Projects in Xero, I could not link the supplier bill to the project. with the help of Xero Support accessing my machine and talking me through the correct sequence , I learned how it to do it , thanks.

Very helpful support from Tom

Very helpful support from Tom - really appreciate all the time, efforts and help in getting us there in setting up our Payroll!

Sam was very kind

Sam was very kind, helpful and friendly. He is clearly very knowledgable.