9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3241-3250 out of 4649
N
NC
11/18/20
Xero Payroll
Excellent, personal, customer service in helping our organisation get set up on Xero Payroll.
DI
Dominic in London
11/17/20
Not good enough for the money
Not good enough, for substantial money. It could be so good, but it's just not. So many things are unbelievably laborious, so many things are not intuitive. Too many things are close to working semi automatically, but not actually doing it correctly, so one spends masses of time correcting them.Bank feeds have been very unreliable this year. Support is slow. All too often, one encounters a problem, writes for some support, click submit, and then it takes nearly a day for a response. Makes ...
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GS
Geraldine Saulse
11/17/20
First time using Xero support service
First time using Xero support and i must say that i received awesome support from Sania. And all my queries was quickly solve. Great service!!Regards,Geraldine
RG
Richard Grove
11/13/20
XERO should be renamed ZERO for zero…
XERO should be renamed ZERO for zero interest in their user base and zero customer support. There is plenty of feedback from users over many many years on the need for improvement.For small to medium service businesses ZERO is a dog of a programme.We use Product Type and Process to track what is happening in our business. To enter an invoice and print a delivery docket (using the work around) required 33 separate actions (mouse click or keyboard use). Good for employment but not good for ...
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NB
NICKY BENNETT
11/12/20
Excellent experience with Xero Support…
Excellent experience with Xero Support this afternoon. I submitted a case at 4.30pm and received a call back just four minutes later! The whole issue was resolved within 12 minutes. I can't ask for more than that.
RR
Ronald Rayner
11/12/20
Great customer support
Jordan Rice was very helpful. He resolved my setup issues. Jordan is knowledgeable and a clear communicator. He did an excellent job!
RN
Robin Nesbitt
11/11/20
Looks good but poor customer support
Been using this for a few years so I’m use to it. It looks good and fairly easy to use. Pricing plan are expensive, I have to pay a high monthly fee for lots of extra useless features just to be able to work in another currency. Not value for money. Customer service is by email only and so far the issues I raised have never been resolved and they don’t appear to care, even when my accountant raised the issues they were still not sorted to satisfaction. If you want care go elsewhere.
L
Luke
11/11/20
Very helpful.
Very helpful.Have always managed to get back to me within the same day with a helpful response, if they are unable to help you via the help centre then a call can be arranged for the following day.I had a very complicated issue but we managed to get to the bottom of it, find out how to solve it and also find a way to prevent it from happening in the future.Luke
W
William
11/11/20
Zero Customer Support…
I find the lack of customer support appalling. The system is complex and the reconciliation of transfers between business bank accounts is awkward to check.You will need to know hours in advance, and I would recommend days, if you are going to have an administrative problem with the system. The last time I posted a case on XERO Central was on 28th October and the estimated response time was 11 hours! Typically it will be 4 or 5 hours. When people do respond they tend to know what they are ...
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PL
Paul Lenehan
11/09/20
Excellent
Excellent. Habib could not have been more helpful. He showed a lot of patience and made my use of Xero a lot better.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].