9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3231-3240 out of 4649
KS
Kristie S
11/23/20
Xero - Cloud Accounting Software for Your Small Business
What do you like best? Xero's platform is extremely easy to setup and navigate but still has all the features you need without being so robust that it's slow to navigate. You can integrate so many softwares through their open API and adjustments are a breeze. You can add various user levels to share the file with business owners and CPAs or members of the team who may just need access to one portion like AR/AP. What do you dislike? Xero could improve the 1099 process but their ...
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T
Tracey
11/21/20
This company’s customer service sux- DO…
This company’s customer service sux- DO NOT GO NEAR THEM. I opted to try their 30 day FREE trial and after 1 hour thought the program was useless. Immediately cancelled the subscription (through Apple) and several days later these crooks stole the fee out of my bank account. Multiple attempts to request my funds were met with “it’s not our problem man... call Apple..” I notice in the majority of reviews that they continually get slammed for crappy customer service . Well , chalk mine up to ...
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DV
Dipak Varsani
11/20/20
Very helpful and patient
Very helpful and patient! :)
A
Andrea
11/20/20
Great Support from Xero
I received great support from Xero today - the member of staff was polite, patient and it was great to actually be able to speak to a person in order to get something resolved.
AE
Anna E
11/20/20
Quick response and issue fixed !
Quick response and issue fixed !
FM
Fabricio Mercier
11/20/20
Just amazing
Just amazing! It made me save a huge amount of time!Well done!
RG
Richard Grove
11/20/20
To be or not to be . . .
There is a turning point for all organizations and I think XERO are at that point. They can either respond to the many complaints they have received from their user base over many years or ignore them and fight what will be a losing battle against the tide of customer complaints.They should treat negative feedback as an opportunity rather than as criticism of their brand and product.Users are real people with real problems and have every right to be disenchanted, upset and angry when their ...
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BP
Bevan Pierce
11/19/20
Disastrous Disappointing Destruction of Service
Absolutely disastrous deterioration of what was the forerunner in the industry. Simply dissolved into another MYOB, a four letter word!I used to be an advocate and tell all that word was "LOVE". Now it is something far less complimentary. Their non existent access to service and complete disdain for their customer businesses is very disappointing. I am a "Silver Partner" or maybe "Silver Champion", who knows which? They had millions to spend on that stupid branding change but seemingly no ...
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JB
Jillian Bassett
11/18/20
Great support team
Recent business restructure following Covid has seen me pick up accounts & payroll within my role. Being completely new to bookkeeping (and any software) I've found Xero's support team to be incredibly invaluable in my role - they help me with questions both relating to the software, and wider accounts queries. My query today was resolved quickly by Mariyah who answered promptly, kindly and thoroughly. Really pleased with my experience.
C
customer
11/18/20
Excellent service
Emily has been extremely helpful and quick to respond. The issue has now been resolved after a couple of days. Very pleased with the service.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].