Xero Reviews in November 2026: User Ratings, Pros & Cons

A personal support team at the end of the keyboard

Usually respond within a day and once allocated to a member of support they are very quick, helpful and I always get my case either resolved or logged as a request for future updates.

Dreadful platform

Dreadful platform. They don't make changes, regardless of how small.Customer service is non existent, as are delivery notes, vat return period close, audit trails, remittance advice improvements.

Does everything I need it to do

Does everything I need it to do for my small business. Don't usually have a clue about numbers but this does most things for me, so very useful.

Great system but not the full package

What do you like best? Very simple to use and accessible anywhere. For a single company it is great and as an auditor very easy to track information and see client attached fules/ What do you dislike? It feels a shame that you can not use it easily for groups. Post in one company and then the corresponding post occurs in that company. No stock module that works well for manufacturing Recommendations to others considering the product: Great for singile companies or a ...

Mariyah at the help desk was very…

Mariyah at the help desk was very thorough and helpful. She helped resolve the payroll issue we were having and corrected the error for us. Why would I use any other software provider for my clients when I get first class service. Thanks for your help.

Terrible/abandoned system missing basic functionality

There is so much wrong with this system that I don't even know where to begin... For starters the necessity of having to enter the amount in two places every time and the inability to match a bank statement line with a transaction when they have the same reference is just ming boggling! Having to type it the date manually every time even tough it could just be copied/prefilled from few available places is also disturbing. Another example: when there is a spend amount to be reconciled and ...

Annie Hawkins employee of the month?

I cannot express how grateful I am to Annie for all her help in guiding me through the set up of my Xero account. She has been so patient and understanding.She explains processes very clearly and points me in the right direction for more help when needed. I now feel confident to subscribe to Xero knowing that the support is there going forward. Thank you Annie.

Emily - support for Xero Projects

Emily was extremely helpful this morning, called me up and talked me through every aspect of my query regarding Xero Projects. Friendly and clearly loves her job, this shone through. Xero Support always delivers for me, cannot be faulted.

Just simply the best

Just simply the best, best cloud accounting software! My hairs go gray at the mention of another software from a client.Great support (thank you James!), great system and training! Thank you Xero!

Great and rapid service as usual

Great and rapid service as usual! Thank you Xero!