Xero Reviews in October 2026: User Ratings, Pros & Cons

I had an issue with payroll submission

I had an issue with my processing of last weeks wages, and asked for help from xero, as I was extremely worried the wages hadnt been processed correctly.Within a very short time I had a call from Matt at xero.I cannot sing his praises enough. He was so professional, kind and patient !!!!!I cannot believe he contacted me so promptly and resolved the issue so promptly.Thank you Matt so much. I really appreciate it.Phyllis

We have now been overcharged for 3…

We have now been overcharged for 3 months. The customer support is a complete joke. There is no phone number you can call you have to request a call back. You are told what you want to hear then the billing period comes around again and you are still over charged. I am moving my clients back to Sage. At least you can call them!

Easy to set-up

Easy to set-up. We operate in multiple currencies and link to multiple currency bank accounts using bank feeds. We use Zapier to synchronise order data across from WooCommerce to Xero, which makes reconciliation much easier. So Xero is good for integrating between differnet platforms and automating tasks.

Great customer service

I had an issue with my DD payment and it was sorted by Andrew at Xero. Can’t fault the service 👍

Habib was exceptional brilliant and…

Habib was exceptional brilliant and patient with me.

Accounting novice to organised book-keeper!

I have no formal accountancy training and have never used accounting software before, but I migrated to Xero to intergrate with a booking system and haven't looked back. As it turned out, the integration with the booking system in question was a bit ropey and is no longer supported (not sure which partners end the problem was but I suspect the other end). I no longer use that booking system but I still use Xero and looking after my accounts is a breeze now. It's great having a quick ...

Intuitive

Intuitive, simple (in the most positive sense) and complete.Adopting Xero has substantially improved my company's bookkeeping, forecasting and analytics and shortened the time it takes to do the transactional tasks significantly.

Xero is great.

Xero is great.It definitely helps me fill out my books in the simplest way possible, and in a format my accountant can quickly pick up and understand.The benefit of using Xero in this way is, in the unlikely event you ever need to switch accountant, you already have everything you need to switch.

I used to use a competitor of Xero but…

I used to use a competitor of Xero but switched because I didn't get the simple operation I now get with Xero. The intuitive software and the look and feel make even a non financial guy like me confident to use it and manage the day to day stuff, remotely even.I really like the monthly SAAS set up and can budget for it well in advance knowing that my s/w is up to date with all current income tax & VAT tables etc at all times. I highly recommend Xero for any SME

easy to set up

easy to set up; communicate with accountant; produce reports; make changes