9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3041-3050 out of 4649
IH
Inzar Haq
12/16/20
Poor customer service...
Poor customer service...
M
mika
12/16/20
Bad customer support service
I am currently using Xero for 4 entities I close the books for and require GST reconciliation feature for my closing. However, Xero has not been helpful at all with regards to my enquiry, telling me they do not have the feature but they have raised this up to product team.Im sure there are more people out there facing similar issues and there must be a way to overcome this as GST is a critical part of accounting and closing of books. I am disappointed at their reply and lack of initiative ...
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SJ
Steph Jones
12/15/20
Xero Love
I've been using Xero for about 2 years now. I'm a partner and recommend Xero to all my clients. I love their concept of business. Xero is really a fantastic product to use, easy simple and highly effective. Their customer service, help and support is the best. When I message them for support, I've usually got a response within the hour. Thank you Xero - please never stop the amazing support you provide.
M
Michelle
12/14/20
No help from customer support - for a few weeks
I've been trying for a few weeks to set up three bank feeds to my account. This is necessary for Xero to work properly. One feed worked first time. There have been problems with the other two.I contacted customer service and was simply asked to go to the bank to sort the situation out.The bank have done all they can and are telling me to contact Xero. I have send numerous contacts through the online support and was promised a call from a Xero expert. I have not been called, despite ...
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RS
Rizwana Suliman
12/14/20
Super smart and super helpful team
Super smart and super helpful team. Chloe & Sarah Minns are amazing! Just a beautiful experience. Thank you.
DL
David Loxton
12/11/20
Good software and support
The software works very well, and the support service has been excellent (based on my support call today with Zahra).
AS
Arunabha Sikder
12/11/20
How to create a tracking category to follow through the effects of entering bills or invoices in P & L and Balance Sheet for a property
Hello Xero CnetralUpon requesting a call back, I have spoken to Mr Nabeel ( Re: Case CX0010695270 ) regarding setting up a tracking category and to follow through the effect of any entered bills / Invoices in P & L and Balance Sheet.Thank you very much for your call on today and it is my absolute pleasure to speak to you.You have exactly answered my query very nicely and solved.Also appreciate the way you explained in detail to show me all the steps to set up tracking category and after ...
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R
Rodney
12/11/20
The Xero support specialist was very…
The Xero support specialist was very helpful in resolving bank feed duplicates we had on our Xero bank account. It takes quite sometime from opening a support ticket before a specialist responds hence 4 stars and hoping their response time will get shorter.
C
Customer
12/10/20
Xero
Xero, and its cross-program communication, has made our accounting processes so much smoother and more time efficient. As a company, it seems to be focused on improving and updating its services regularly. The customer service representatives respond to queries promptly, and are helpful and polite. The main downside currently is the delay in bank transactions being downloaded, but hopefully this will be improved before too long.
K
Kim-Marie
12/10/20
Sandrine was the most helpful person I…
Sandrine was the most helpful person I have dealt with at Xero. She could not have been more polite & given clearer instructions, to someone with absolutely no payroll experience. Thankyou.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].