9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 3031-3040 out of 4649
B
Bryony
12/22/20
Great support, but Xero architecture could be a bit more intuitive
Early days using this software, but, thus far:Great support by the Xero team to help me work-around some of my issues. They investigated / consulted behind the scenes and then called me back to talk through and answer related questions, hence the high rating.My only reason for not awarding 5 stars is that I feel some of these issues might not have arisen if the Xero architecture was a little more intuitive / flexible to improve the user-experience.On the whole though, happy customer so far.
VH
Valerie Hague
12/22/20
Rick offered good advice and was able…
Rick offered good advice and was able to talk through my concerns.
LN
Leanne Nield
12/21/20
The IT support from Xero is a first class service!
The IT support from Xero has been fantastic - really responsive, giving expert advice just when you need it!
JI
Jez I
12/21/20
I hate it
I hate it. MYOB is so much better
S
Sarah
12/21/20
All Xero colleagues very helpful and…
All Xero colleagues very helpful and great support. Would recommend this service for anybody considering an accounting package.
PR
Pragmatic review
12/18/20
Absolutely delighted with first class…
Absolutely delighted with first class service from Matt, both yesterday and today. Carefully, methodically and patiently he took me through various payroll steps. Applaud Matt's professionalism.Really appreciate and value you Matt.
S
Sarah
12/18/20
Speedy response
Speedy response - solution found to rectify problem
KB
Katie Bray
12/17/20
Matt the hero!
Matt was so helpful today. He understood everything I needed to do and helped me do it effortlessly. He waited on the phone with me whilst I made some changes in the system and followed up promptly afterwards. He explained things to me in a clear manner and made sure I understood everything that we were doing.
D
DWigglesworth
12/17/20
Excellent service
Xero support are always on hand to help and on this occasion, they gave some really useful advice with step by step instructions - which sorted out my issue perfectly.
LG
Louy Gurney
12/16/20
Xero has Great support
The support specialist who rang me today was extremely helpful and patient. He sorted out my problem and also answered a couple of extra questions that arose. My experience with Xero has been first class, I've only taken over the book keeping for my company this year and started using xero from scratch creating my own invoices, attaching downloads from the bank and sorting out payroll and expenses. The xero help has always been spot on and a few times someone has rung me if it couldn't be ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].