Xero Reviews in October 2026: User Ratings, Pros & Cons

Poor reliability and support make it unsuitable

Good when it works, but poor reliability and support make it unsuitable for any more than a basic company with limited operations.No phone support is possible.The support messaging generally gets a response within a day, but fixing issues has required us to send and receive 5+ messages, meaning that even simple problems seem to take at least a week to fix. The bank feeds to our company accounts are unreliable and have even resulted in a fabricated transaction! Xero don't treat this as a ...

Matt was so helpful

Matt was so helpful. He's made me understand exactly what I am doing and was really friendly and happy to help.

Simple

Accounting made simple and easy.

The team at Xero have been super…

The team at Xero have been super helpful in resolving technical payroll queries. Very prompt and able to walk me through the issues step by step.

Basically when the package works it's…

Basically when the package works it's ok - but very glitchy and prone to issues very frequently.The HUGE issue is with their support - which is absolutely non-existent. I raise an issue last week regarding a glitch where Xero simply removed my Stripe integration without warning.I raised a query and was quoted 13 hours for a response. The response was 24hrs later, and was a basic question - no actual assistance - and it was a stupid question that the operative could have found the answer to ...

Great software

Great software, but quite expensive to use. I like how everything is made easy except for some glitches and payroll problems.Helped keep me on track with my loans from JKPFinance. Linked the software easily on the www. JKPFinanceLLC.com website and my loan is almost paid completely as it was easy, fast and cheap.

Terrible Support! - Think twice before signing up!

How disappointing! I can't log into my Xero account and have requested Xero customer support call me, so this issue can be resolved. I have had trouble now going into the second week and have requested Xero Support call me now about 8 times with no success. No one calls me, but instead I seem to get an automated response with no real help, directing me to read documents which the advice does not work.I also now have been given conflicting advice from their customer support and have become ...

This programme is worthless and is a…

This programme is worthless and is a waste of money. The only one person happy of it is used is the owner as they keep earning money for nothing! Full lack of any support behind this useless programme. However, the poor customers are still force to pay them.Nice opportunity for someone to become rich!o the pointless answer below - obviously you are not "sorry", but happy to earn money and to not offer any support! You must be happy to get money for ... nothing! Cool! That must be a really ...

Xero claim to be on the side of small…

Xero claim to be on the side of small business. However they have consistently refused to consider discount for their customers during Covid lockdowns. Instead they give a blanket ‘NO’ and say it was decided by the leadership team. When you ask to speak to the leadership team they get a junior member of staff to call with no power to change policy. Our business for one will be leaving as soon as our annual renewal is due. Avoid this company.

Xero hire cheap unskilled labour & it shows.

Xero used to hire really good, qualified, skilled and professional support staff. Not this time around,No, no, I had to ask three times for a clear explanation as to why I could not access my account despite my payments being up-to-date, followed by having to twice prompt Shan for the call-back request form which was not attached to the chat despite insisting they she had. It was clear Shan was way out of her depth because Stuart then came onto the scene. Stuart claimed he was senior ...