Xero Reviews in October 2026: User Ratings, Pros & Cons

Great experience so far

I have been subscribed to Xero for only two months so far. But I can say that my friend's recommendation and words of praise for Xero have been much appreciated and confirmed!I am not very knowledgeable in the world of finance, employment, accounts and similar and had to therefore deal with some obstacles when setting up my Xero and dealing with my first payroll. I have always received a great and swift help.So far I can say I would definitely recommend Xero to others!Tomas

XERO has no practical help for small business

XERO is more than twice the price of the competitive software and it is not designed for small business. It is overly complex, not intuitive or easy to use and uses accounting terminology rather than plain language. XERO is designed for accountants who get benefits for sucking users into using it. If you need help just forget it! There are no direct support phone calls, you have to send a message and wait until someone on the other side of the world wakes up and replies. My latest query has ...

Practice Manager Login Assistance

Sally-Anne responded promptly to my query, explained succintcly on how to resolve my issue of logging in after using WFM since 2012. Thankyou Sally-Anne

Good system to use but lacking in improvements

We have been using Xero for 5 years now and overall it's a great user friendly system for small business. However....They do not seem to listen to their clients and when you make suggestions on their community page, the queries are not dated which means when someone looks at it it the request could have been made yesterday or 5 years ago. Usually you get a response like "not in the plans right not" but there is no commitment or dates for a review. I feel Xero relies far to much on partner ...

Payroll

Tom was very helpful and was at hand to resolve a complex query with the system

Fabulous on the phone to help me…

Fabulous on the phone to help me understand where I was going wrong, Patient, cheerful and professional, what more can you ask for. Thanks to all especially Wah Men

I am a new user

I am a new user. Xero support has been very good. the program is very detailed but very flexible. There are a number of instructional videos which are short but very helpful. The only improvement I suggest would be a more detailed overview of how the system works, focussing on what to do rather than just the benefits. So far so VERY GOOD.

I have been using XERO for the past 6…

I have been using XERO for the past 6 years or so.I am a free lance book keeper and will only look for jobs that use XERO. XERO is so easy and obvious to use unlike many multi-layer systems that totally confuse.The online help is amazing and gives step by step instructions. Still need more help, there is an amazing helpdesk which is supported by people who know their stuff and reply normally within 24 hours or less.Reporting is a dream.. its the best

Receive & spend transaction, reconciling & coding to suspense acc

Very helpful in sorting out a credit card fiasco, making sure that even when IT issues tried to flummox us, a good old phone call was relied upon. What we actually had to do was create a receive and spend money transaction while reconciling and coding them to a suspense account.

Rapid effective response

Rapid response to my enquiry with quick effective fix. Much appreciated