9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2991-3000 out of 4649
AT
Angela Tanzania
01/20/21
Politely and promptly responded Thank…
Politely and promptly responded Thank you
A
Anthony
01/20/21
Team Xero is fantastic
The support at Xero is fantastic, always willing to help, share ideas and respond to queries in a very professional and timely manner. Cannot thank Xero and the team enough.
AD
Angela Duvall
01/19/21
Very helpful and clear
Very helpful and clear
CB
Char Button
01/19/21
Precoded Statement Upload
I had trouble uploading a precoded statement. I couldn't get my codes to be accepted. Seems for 3 years I've been doing it wrong. Denver was relentless in his efforts to work out why it wasn't doing what I needed it to and found the solution for me. I'm absolutely delighted! Thank you so much!
KT
Kellie Tierney
01/19/21
Xero Support was a great help
Xero Support was a great help. I couldn't log on and Shray from Xero Support had it all sorted via email and in no time at all I was up and running again.
CC
Charles Catto
01/19/21
Mariyah was a payroll hero
Mariyah was a payroll hero, quick to resolve the issues I had!
AM
Andy Mia Beales
01/19/21
Big Zero pandemic help by Xero
Xero help during pandemic! Talking the talk but not walking the walk. Responses on here signal we should contact them and they will help, but nothing. Microsoft, zappier, my webhost, managewp, and many other firms that bill us understand and reduce subscription or credit 3 months, not these guys. They setup a webpage telling you what the government can do for you. All these guys jobs are safe, they don’t care about the storm around there customers. They do not put there money where they’re ...
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MR
Martin Rusis
01/18/21
I had difficulties logging in to Xero…
I had difficulties logging in to Xero and the online guides were not helpful. I went direct to the customer service messaging service. The issue was resolved, but because it is not a live service the turnaround time is very slow, taking roughly 30 days to resolve a simple query.
R
Rebecca
01/18/21
Multiple queries resolved
I am a new Advisor and had a few queries which were resolved by the XERO helpdesk quickly and efficiently. Some queries could be resolved using the online help and a more complex one was completed by Team Viewer and over the phone. The XERO helpdesk agreed to feedback comments from my experience too and this is very much appreciated too
K
Kate
01/18/21
excellent
excellent, got locked out of the account. Xero had it sorted within 25 minutes for me.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].