9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2981-2990 out of 4649
L
Liz
01/22/21
Xero Payroll 5 star support
Xero Payroll, out of the box isn't the easiest to understand - but their support service more than makes up for that. Next day call back and everything is clear and sorted. No two hour wait on the phone like i used to have with Sage....Gotta give Harry a mention - cheers for all your help :-)
CW
Chris Walsh
01/22/21
Fantastic Support
Provided wfm support with details concerning a relatively complex problem relating to estimated billings.Sally-Anne responded to my query in a very clear and succinct manner. She clearly has a very in-depth knowledge of how wfm works and is able to explain appropriately.Follow-up queries were just as detailed.I highly commend Sally-Anne for her responses.Chris WalshRed Arrow Consulting
GP
Guy Penny
01/22/21
A Xero meltdown
I have been using Xero for 7 years and only this week I had a need for serious support with a meltdown. The help I got was great, emails asking for detail and steps I should take. It ended up with a phone call/Team Viewer meeting and the problem fixed! They are good people with a great system to work with.
MN
Mr. nicholas pascoe
01/22/21
Mariyah gave prompt and detailed…
Mariyah gave prompt and detailed support to my specific and detailed question she'd read what the issue was and responded specifically to my problem. Great service.
KD
Kieran drayson
01/22/21
Shaq Ali was extremely helpful…
Shaq Ali was extremely helpful and informative, great advise, help and service from him. Saved my company some money and wasn't pushy whatsoever on selling something we didn’t require. He did however inform me of a product I wasn’t aware of that was a free feature of xero. Thanks.
R
Rosie
01/21/21
Great service
If you have a question, flag it up on the support page and you will receive the help you need. I had problem generating an invoice and Sally gave me valuable advice. My problem was sorted within few hours. I recommend Xero and Workflow to everybody, it is such a user friendly package.
AB
Andrew Beattie
01/21/21
Fabulous support
Fabulous support! I am a one-man micro business and I have no bookkeeping training, yet I run a complex multinational business with 14 bank accounts in 5 currencies, so I need more help than most. Xero is patient and helpful with me. Couldn't be better.
CM
Chris Marsh
01/21/21
Who knew accounting software could be fun and enjoyable
I love the ease of use and that Xero really seems to care about my user experience. When I needed support, Shauna at their support desk provided personal, relatable and helpful advice, and offered to suggest improvements to the development team, which as an end user, I really appreciate.
T
Toni
01/20/21
Had issues with our Bank Feeds for one…
Had issues with our Bank Feeds for one of our accounts. Logged the issue, online support got involved and said leave it with us for a couple of days..... Got the message to check the feeds and all started working. All we had to do was import the missing days. Awesome result!!!!
R
rob
01/20/21
Xero s/w technology and the company's support processes are outstanding ... second to none.
Xero technology
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].