9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2971-2980 out of 4649
B
Becky
01/27/21
Great support & super friendly
I had a problem with my bank feeds, and straight away Andy was a great help. He kept checking on it throughout the day to see if the issue had resolved. He was able to fix the issue quickly.He was so helpful and really lovely. Thank you so much :)
RR
Richard Reeve
01/26/21
Clear and helpful advice
Prompt response to my questions on setting up with clear and helpful advice from several advisers on different aspects of the issues, polite and considerate.
MT
Michael Teeling
01/26/21
Javid was excellent today
Javid was excellent today. He was knowledgeable, efficient, helpful and very patient.Thank you
HM
Hassan M
01/26/21
Great Team working skills
Various team members helped me to resolve an issue with batch payments. Quick responses and effective communication throughout the whole process. Multiple suggestions were given to solve this matter and the team was more than happy to assist! Thank you a lot!
C
Chris
01/26/21
Proactive support from Xero
Shaq phoned me to see if I needed any help setting up a company in Xero, as I had started but not completed the process - very helpful, proactive support. Thanks
R
Ruth
01/26/21
Excellent Support from Xero
Excellent Support from Xero. Helia went out of her way to advise me and help me solve my issue, giving me additional advice and laying it out clearly what I needed to do (am a bit of a novice). Thank you!
AY
Andy Yang
01/25/21
The staff was really helpful.
The staff was really helpful.
TM
Tania MAAT
01/25/21
Great support ,anytime I raise a case
Great support ,anytime I raise a case, they always come back and sort it out.Good support.,great team.
KG
Karyn Greenwood
01/25/21
Find and recoding
Needed specialist help with Xero find and recoding only partially working and ended up saying that they were still processing. Specialist was very helpful and efficient at answering my issue.
S
Shannon
01/22/21
Payroll issue
Mariyah was very helpful in assisting me with a payroll issue I had, resolved in a timely manor.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].