9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2961-2970 out of 4649
LF
Leanne Farmiloe
01/29/21
Great software system and support
I was having trouble with uploading a form to the bank and the Xero help desk couldn't have been more helpful. David resolved my problem quickly and kept in touch about the progress of my issue. I find Xero an easy and efficient bookkeeping system and highly recommend it and the support the company offers.
A
Alison
01/28/21
Great support when you need it
With upcoming changes to the way Xero clients are managed, I got in touch with support who took me through the process - when running into an issue I set a time for a call and they rang on time and everything is sorted.
AD
Anastasia Dimintevskaya
01/28/21
NFP discount
Just would like to say Many Thanks for great and quick service! We applied for 25% discount, which Xero (as we found out recently) kindly offers for registered non-for-profit organisation, and got it next day!
A
Anthony
01/28/21
Xero is always great and Xero support…
Xero is always great and Xero support is very efficient and always willing to help and assist. I consider Xero to be part of team.
EM
Elizabeth Malcolm
01/28/21
Charming
Charming, patient person reminded me where to go to solve a simple question that I simply could not find amongst the plethora of help pages. Also pointed me in the right direction for an improvement in links with Go Cardless - much appreciated.
H
Helen
01/28/21
A big thank you to Shaq for his…
A big thank you to Shaq for his patience in answering all my questions promptly and helping me to set our company up with Xero.
KP
k parsons butchers ltd
01/28/21
I REALLY CANNOT EXPRESS HOW GREAT THIS…
I REALLY CANNOT EXPRESS HOW GREAT THIS SERVICE IS, XERO CENTRAL IS AN AMAZING BACK UP SERVICE TO ANY XERO QUERIES.THE RESPONSE TO ANY QUERIES IS QUICK AND RELIABLE, THESE GUYS ARE GREATTHANK YOU SO MUCH FOR ALL YOUR HELP VENNESSA LEAHAIRFINANCE MANAGERK PARSONS BUTCHERS LTD
P
Phil
01/27/21
Couldn't Receive Emails from Xero
We a a difficult issue where we couldnt receive emails from Xero in Outlook (and it wasnt an Outlook issue). We reported the issue to Xero at 4.30pm and although Xero had to upgrade the issue to their Technical team James had it fixed by 8pm!Nice work guys!
JH
Jane Hawkins
01/27/21
Excellent response to query
I had a query and contacted Xero support, Tom replied very quickly and gave a full, detailed answer which was very easy to follow.
NH
Neville Hulland
01/27/21
Javid was amazing he took the time to…
Javid was amazing he took the time to understand our unconventional structure and found a very easy work around his ability to open his mind and think outside the box is an asset to Xero.Good Work Javid and co.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].