9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2941-2950 out of 4649
CV
Christiaan van den Hoven
02/10/21
Had login problems
Had login problems. Was resolved very quickly. Abi, the lady that helped me, was very kind and helpfull
E
Elizabeth
02/10/21
Excellent customer service
We had a bit of trouble using xero and Jordan, one of their support specialists got in touch. I explained that I really needed someone to speak to me on the phone so he rang me straight away and helped in an excellent manner.There were a few technical problems with our phone apps but Jordan worked through them all and after a few phone calls we rectified the problem.First class customer service.
RR
Renee Rossiter
02/10/21
Knowledgeable, Understanding and Fast Service
Contacting Xero was so easy and even though my queries were mainly user error, I received detailed answers that resolved my issues straight away. Special thanks to Helia - Outstanding customer service!!
D
Diana
02/09/21
Supportive and Helpful
I have had the pleasure of working with amazing account managers and support team members. Xero and the team have been really supportive so far, big thanks to Victoria (and Sammie previously) for following up with me (and providing helpful suggestions) at various check-in points!
TS
Teresa Stear
02/09/21
Thank you so much for your telephone support
Dilon was so patient with me and explained everything in detail. A problem I had been agonising over for days is finally fixed. Thank you so much.
SF
Simon Fredericks
02/09/21
Xero Support - lack of response
I have been trying to contact Xero support since this morning now 5 hours without any contact regarding a bank feed issue. It's really frustrating not being able to speak to anyone as there are no telephone contact numbers for Xero. For small business users, this might not be an issue but for medium sized businesses this is not an acceptable level of service, as you just have to wait for ages for someone to contact you.
HG
Heather Gale
02/08/21
Vilma spent time to understand my queries
Vilma spent time with me working out the way to achieve my request in Xero. Then sent me articles on the things we covered. Very Helpful.
IM
Ian Mackellar
02/08/21
The Practice manager add on had not…
The Practice manager add on had not updated once i had become a silver partner ,after i messaged the support team this was rectified promptly.
TZ
Tomas Zeman
02/05/21
Highly satisfied
This time Helia was the person I spoke to. She was extremely helpful, very clear, understanding and gave me all the space and time I needed. Five stars!I would not hesitate and recommend Xero to anyone, very supportive, great customer service!
BJ
Bernard Joseph
02/04/21
Quick response
Nabeel dealt with my query speedily and efficiently
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].