9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2921-2930 out of 4649
JC
J Chetty
02/17/21
The service was amazing
The service was amazing, they were quick and able to assist as well as correct and finalise the query I had.
M
Michelle
02/17/21
A new credit card had been issued and I…
A new credit card had been issued and I neede to work out how to deal with it as bank feeds had stopped. The issue was rectified quickly and easily.
S
Sarah
02/17/21
Fabulous responsive approach
Fabulous responsive approach, great communication , keeping me in the loop
JT
Jeremy Tromans
02/17/21
Amazing service from Khaled
Amazing service from Khaled. Without his phone call, would have looked at other providers, very simple and informative. Would recommend.
EN
Emma Northcote-Green
02/16/21
Xero Payroll Query
Xero Payroll Query - I had what I thought was a very complicated payroll query (panic sets in) - I contacted Xero support and Lisa got back to me within an hour (she tried calling but I was on the phone) - she send me a very clear explanation of what the error was and step by step actions to fix the issue! AMAZING!! Thansk Lisa!!
ZE
Zaf Elsisura
02/16/21
Specialist was very fast
Specialist was very fast, approachable and helpful. Thank you!
HM
Hazel Morley
02/16/21
Excellent Service
The Xero payroll support provided by Chris was excellent, all my questions were answered competently and my queries were resolved efficiently.
TI
Treacy Ireland
02/16/21
Blocked Sender Issue
I had a problem that companies emailing me their Xero invoices were not being received by me. Xero fixed the problem within a few hours of my raising the matter.Fantastic job Xero.
U
UA
02/16/21
Great support
Victoria provided great support and insight, and was an all round pleasure to talk to.
DL
Dave Long
02/15/21
Xero
Xero, Great software, used for many years now.Tech support is amazing, how they stay so calm i do not know. I have been dealing Javid. What a great guy! Never treated me as stupid, just calmly talk me through sorting my problem.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].