9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2911-2920 out of 4649
PR
Pooja Ramjuttun
02/19/21
Amazing and highly efficient support…
Amazing and highly efficient support team
J
Jane
02/18/21
Xero support
Xero support, were great to deal with and really quick and efficient in fixing the the issue I raised.
ES
Emma Sheehan
02/18/21
Super helpful and knowledgeable
Super helpful and knowledgeable
R
Ruth
02/18/21
Fantastic support
Fantastic support online, on the phone and via remote access to my computer, all within my own (UK) timezone to help sort a frustrating broken bank feed. Particular mentions to Natalie and Hassan, thank you!
JS
Jo Scully
02/18/21
Very helpful and efficient
Very helpful and efficient
AP
AnaMaria Puscasu
02/18/21
Had an issue with updating my details…
Had an issue with updating my details and really needed to use Xero. After contacting the Support Team, I got an answer within 10 minutes from Luke who sorted out the issue in a blink of an eye. Super fast and efficient on the case.Thank you!
DA
Dave Axon
02/18/21
The worst most useless accountancy…
The worst most useless accountancy program. When trying to raise invoices ( a simple task) I need to keep refreshing as an error message keeps popping up stating that their is a problem with their servers & please try again later! Takes approximately 30 minutes to send an invoice. Don't know how this is making Tax digital approved. Xero should spend more on server upgrades than silly TV adverts.
JP
Jacques Pienaar
02/17/21
Pleasant contact with Raz Shah
Raz Shah contaced me the day that I posted an issue, initially pushing a sale. He listened to my problem and he connected me with the support team immediately.I am extremely happy that he could assist me in under 10 minutes
PD
petr dzurko
02/17/21
VBSB MS'NKETHKWBMROPB…
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MG
Marisa Guerrero
02/17/21
Impressive help.
Impressive help.Dillon has solved a problem in no time.I really appreciate his help.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].