9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2891-2900 out of 4649
CC
Calvin C
02/26/21
Quickly resolved the issues we were…
Quickly resolved the issues we were having, and was clearly explained throughout!
PA
Pink Affinity Limited
02/26/21
Excellent support from Connor
Fast and very helpful support from Connor. He described exactly and in detail what I had to do to solve my problem and the advise was spot on.
TB
Toby Berryman
02/26/21
Needed support
Needed support, emailed at 0700 am fixed by 0730. Very impressed
A
Ansie
02/26/21
Mariyah was brilliant!
Mariyah was brilliant! She sent me a comprehensive response to my query, she was definitely thinking ahead to other challenges I might be facing that might be linked to my query. Thank you Mariyah!
M
Mel
02/26/21
Shray was very prompt and resolved my…
Shray was very prompt and resolved my issue straight away - thankyou!
KD
Keith Dunmur
02/25/21
Understanding and using templates for Invoices and Statements
After struggling to understand setting up of customer statements, Carolyn arrived with patience and understanding to show me how easy it is to set up. I cannot thank her enough! Well done Xero
J
JT
02/25/21
Great and practical accounting tool
Great and practical accounting tool. Easy to use and customer support always helpful.Would recommend!
SB
Shari Bremner
02/25/21
When article is not specific to you - get great support
I tried to follow a XERO CENTRAL support article but it did not work. I needed something more specific. So out in a request for help. Sam replied within 3days and the response was very detailed and it worked. This was a great experience!
SC
SAMIA CHAUDHURY
02/25/21
Pension query
I had a doubt creating a new employee with regards to her pension. This was flagged with Xero who then called me and guided me on how to set the person up.Tom, the support specialist, was very helpful.
JA
James Aubrey
02/25/21
Had a complicated payroll issue that…
Had a complicated payroll issue that required a lot of attention. Abby was extremely responsive and helpful and wouldn't have been able to get payroll done without her.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].