9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
Streamline your finances and grow your business.
Add to compare
Starts from $3.75 / month when monthly
Xero Reviews & Ratings
Are you using Xero?
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
Filter results
Sort by :
Showing 2871-2880 out of 4649
OC
Onshore Consulting
03/04/21
Efficient and knowledgeable
I was very impressed with Harry's willingness and knowledge in assisting me with my problem. He provided working solutions, communicated clearly and efficiently - in summary he helped solve my problem in a timely and efficient manner. I very much appreciated his prompt responses and in getting it all resolved quickly and properly.
SF
SLP Financial
03/04/21
Great customer support
I had a technical connection issue and the customer support I received was fantastic
SV
symone Venables
03/04/21
Over and above
Over and aboveBeing new to Xero definitely need a little extra help with getting to grips with things, each person I have spoken to has been very patient and reassuring, little things that are mentioned in conversation even if its outside of Xero support links have been provided - very impressed!
JS
Jolinda Steyn
03/04/21
Excellent after hour/emergency assistance
Very impressed by the after hours assistance. Client needed Management Reports on short notice. I reported my problem with the import of a csv file at 19h15. At 21h45 I received feedback. The following morning I scheduled a Xero team viewer session and the problem was solved within 15 minutes. Friendly, expert advise.
PH
Paul Horwitz
03/04/21
Pre-sales support
Really excellent service offered by Alex in Xero support - was specifically asking about 'free text invoices' and 'proforma' - he was able to demonstrate how to access the templates, make changes and how it works.
AK
Aman Kaur
03/04/21
Great support team
Great support team. Zahra was very helpful, knowledgeable and patient while solving my query. Very happy with the support provided by Xero.
NB
Neil Burgess
03/04/21
Poor customer service, support and expensive - AVOID
Xero has very poor customer service. They are rude when they reply to customer feature requests, claiming they know better than the customers requesting features. They have no phone support and often take up to 2 days to respond to messages, and then they just fob you off. Wish I have never started using Xero.Update 1You replied you were going to reach out to discuss this in more detail, didn't even do that, despite me giving you information to contact me, just shows how poor your service ...
Read more
KN
Kathryn Newing
03/03/21
Briliant customer support
Briliant customer support. I contacted Xero Support with a fairly detailed payroll query and had a very helpful initial reply very quickly (within a couple of hours), then prompt to'ing and fro'ing messaging with more information, the end result of which is I knew exactly what I had to do to resolve the problem I was having. All cleared up within hours of raising my initial query. Thankyou Xero support :-)
KM
Konstantinos Mavromichalis
03/03/21
Simply did not work for me
Simply did not work for me, I thought I could use this without being an accountant. What I need is a plaform that is both DIY accounting AND a step by step tutorial at the same time. In the days of digital platforms sending me off to some dense forum where I am left to spend hours filtering through user comments is not what I call sufficient support. Also, I did not save any money on my regular accounting fees, in fact it lead to a big error that had to be corrected.
AB
Adam Beattie
03/03/21
Helpful Dana!
Dana was so helpful and patient, she dug me out of a right mess. Thank you!
Free vendor scorecard
Evaluate Xero objectively with the accounting software scorecard
A weighted accounting software vendor scorecard to score Xero against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].