9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2861-2870 out of 4649
K
Karanveer
03/09/21
Mariyah- support team
Mariyah from the support team answered my questions quickly and efficiently, and made everything easier with the use of screenshots to assist with my problem
DO
David O
03/09/21
Great customer support
Mariyah from the support team was very friendly in her response. She was extremely detailed and explained some errors on our end which was helpful for us to better understand and get the most out of Xero. Very positive!
SR
Samina Rahman
03/08/21
The response from Xero support was very prompt and helpful.
The response from Xero support was very prompt and a solution was reached within 24 hours of the request.
HN
Helen Nicholls
03/08/21
Excellent response time & step by step details
I had an excellent response from Connor on the Support team at Xero today for Workflow Max. The login issues I experienced were time-consuming and frustrating but all sorted now.cheers Connor:)
AS
Alms Solutions
03/08/21
Xero support
My support specialist Connor was very helpful and my case was resolved Really glad Also the xero central support articles were very helpful sourcesKeep the good work going XEROHowever I know there are so many cases to tend but I just hope xero could improve on solving cases faster as the cases takes a while in queue before response as I have to respond to my client also based on the issue
BW
Brent West
03/08/21
Thank you to Carla @Xero
Thank you to Carla @Xero who was excellent at helping me resolve my issue!The Team always do an amazing job for our clients and I was able to experience first hand for myself.No wonder you are the leaders in your field. Awesome.
IK
ian kerry
03/05/21
Good but not Great
Good but not Great. There is a lot to like about Xero, but I suppose until you have tried the competition it is hard to judge.My biggest complaint in the reporting side, and the lack of progress by Xero to fix things.In 2014 someone asked if reports can show zero amounts, crucial if you export to Excel and then want to link forms to the export. Since then there have been hundreds of people requesting and 7 years later, nothing. not even replies from Xero anymore. I am def going to check out ...
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J
Jan
03/05/21
Excellent customer service
Thank you for the excellent customer service from Fatmata and the rest of the Xero team.
SS
Sandeep Sarna
03/05/21
JUST WANTED TO SAY THAT MARIYAH WAS…
JUST WANTED TO SAY THAT MARIYAH WAS VERY HELPFUL AND MADE SURE I HAD A GOOD UNDERSTANDING OF MY ISSUE. VERY IMRESSED TO DATE WITH ALL THE SUPPORT I HAVE RECIEVED VIA XERO HELP.
JC
Jill Clark
03/04/21
I experienced difficulty logging on to…
I experienced difficulty logging on to my Xero account. I sent an email to the Helpdesk and received a reply from Seb within five minuets with clear instruction what to try to solve the issue. These instruction worked resolving the issue.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].