9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2841-2850 out of 4649
LT
Luchia Trulock
03/18/21
Both software and staff support are amazing :)
I have always used Xero software which I love! In respect of support by Xero staff, I was confused about the access I had on my account when locating certain payroll and journal information so I logged a case with Xero support. A lovely lady called Mariyah replied to me who went above and beyond to help me - she responded very quickly, gave me so much information about how to actually resolve the whole issue (including the non-xero side of it) as well as how to use Xero to help and she was ...
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JM
J M carpentry
03/18/21
Support was outstanding!
A week ago I was ready to give up on zero all together as I didn’t know how to fix the mess I had created with My employee’s pensions. I got in touch with zero support and it was fixed on the phone. I am just now sending my pension filings and I couldn’t have done it without Harry. I owe you a beer!
J
Jane
03/17/21
Jobs Work in progress
I needed to create a WIP forecast to our jobs and design a report. (Job name and costings etc) So I added a category of fees ie fixed timed etc and custom fields Jan - Dec manually inputted $ per mth WFM support opened my eyes to other ways to make reports work. :)
JJ
Julie Johnson
03/17/21
I always get great service and my…
I always get great service and my queries are always answered for me in the first instance and Paul is amazing. Keep up the good work. Julie Johnson
AH
Adel Hinrichs
03/15/21
Fast and responsive as ever!
I had a login issue with Hubdoc, but support was able to guide me with the steps to resolve it for me and my client.
B
Borne
03/12/21
Experienced issues logging into…
Experienced issues logging into WorkflowMax.Decided to log a call. Started dreading the responce as it was late on a Friday afternioon... did not really expect a reply before Monday. Within seconds I received a response from Sally-Anne with clear step by step instructions on resolution to my problem. I was back on track in less than 5 minutes.Thanks Workflowmax and Sally-AnneAwesome support and client-care.
SC
Stephen Canning
03/12/21
Care resolution excellent and Webinar very helpful
So far case resolution response time and resolution great. First Webinar was also really profession and helpful.
CP
Catherine Pennycook
03/12/21
Stuck on Payroll
Had a chat with a lovely lass Mariyah, she helped me within the hour, extremely professional. Many thanks for all your help Mariyah.
GK
Gulmina Khan
03/12/21
great support
Helpful and Quick responses to all my queries , really appreciated
SG
Saurab Gurung
03/12/21
Great customer service from Luke
Great customer service from Luke. Prompt responses and he was able to handle my queries swiftly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].