9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2831-2840 out of 4649
JN
James Nichols
03/23/21
Tom from XERO- a great help!!!
Tom from XERO has been a massive help in getting to grips with issues I'm facing with making submissions to HMRC from my XERO payroll! He got back to me in a timely manner, and nothing was too much trouble! A great service. Thanks James (business owner)
AG
Andri Groenewald
03/22/21
Thank you to the support specialist
Thank you to the support specialist, Connor, for his quick response in helping us getting our logo into Xero Practice Manager, so that we can start issuing branded quotes to our clients!
RM
Rachel M
03/22/21
Shaq was great
Shaq was great, he was so helpful and knowledgeable about the system. He sent all the information relevant to us and how we want to use Xero - setting us up for success!
V
Victoria
03/22/21
Quick and Easy resolution to the issue…
Quick and Easy resolution to the issue we had, Rick was extremely helpful and understanding
J
JMB
03/21/21
The support with XERO is amazing
The support with XERO is amazing. All requests for help, assistance and support are answered so quickly, simply and efficiently. I was daunted by moving from my basic excel self made accounting spreadsheets to XERO but their superior support, customer service and simple explanations have made it far easier than expected. Thank you very much
RS
Rajesh Sharma
03/21/21
Excellent
Good, accurate communication and service.
JT
Jessica Tyreman
03/21/21
Taught me how to fix it.
Really helpful. Matt from Xero talked me through the issue over the phone so that I understood what was going on. I get that some people just want the issue fixed for them but I found learning how to fix and understanding what went wrong much more useful as it will save me time if it happens again.
EK
Emmanuel KeyZ
03/21/21
Very swift resolution to my queries
Date of experience: March 22, 2021
S
Sanjay
03/18/21
the reply from xero was just above…
the reply from xero was just above excellent
RL
Roelien le Roux
03/18/21
Always friendly and ready to help
Always friendly and ready to help. Xero Support always helps us get the most our of the use of Xero.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].