9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2821-2830 out of 4649
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Stuart Spink
03/31/21
The flexibility is wonderful
The flexibility is wonderful - the ability to review and edit is great. The reporting and basic functionality is very intuitive. The only area I find rather confusing is payroll with functions in, sometimes, less than obvious places. Overall - brilliant value for money.
DR
David Ravenhill
03/31/21
Great easy to use and saves a lot of…
Great easy to use and saves a lot of bookkeeping time. presentation of invoices and receipts to customers is professional and simplified payment systems means they can pay without any barriers. More than one customer in an account would be a massive improvement.
TK
Tracey Kieve
03/30/21
Excellent service
Excellent service and managed to solve my queries easily and efficiently.
TK
Tracey Kieve
03/30/21
Excellent service
Excellent service and managed to solve my queries easily and efficiently.
C
Cheryl
03/25/21
Very helpful
This is the second time I have asked for help and they have been very prompt and helpful. Abby this time could see what was wrong and offered to help me edit it rather than me having to delete a lot fo work to do it. I love the system as it is so user friendly, better than some others! Highly recommend.
DM
David Monteith
03/25/21
I was having a bank feed issue …
I was having an issue with one of my bank feeds. My support specialist, Jordan, gave me step-by-step instructions on how to resolve the issue. Was back up and running in less than 5 minutes! Thanks, Jordan!
LH
Liz Hunt
03/24/21
Excellent service
Excellent service, following my query I received an email almost immediately and also had the offer to discuss on the phone - Harry was great and fully explained the outcome of my query
DK
Darshna Kapadia
03/24/21
CSV file import with Job no.
I was having an issue with an import of travel mileage with job number in CSV format to WFM. Which Lauren fixed it. Thank you Lauren.
VF
Vanessa Faurie
03/23/21
Katie
Katie, Dee & Nabeel was very friendly & helpful. My query was dealt with in excellent timing and they always answered my questions in minutes. Xero support is the best service I have received so far in all my 30 years of accounting experience. Thank you Katie for your highly professional and most friendly phone call. It solved my query very quickly and satisfactory.
XP
Xero Payroll User
03/23/21
Sandrine at Xero Payroll
Sandrine at Xero Payroll Thank you thank you thank you! Your product knowledge, ability to relay what's required and professional manner in doing so is simply EXCELLENT!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].