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9.6

SpotScore

Xero

Xero Reviews in October 2026: User Ratings, Pros & Cons

Streamline your finances and grow your business.

4.65

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Starts from $3.75 / month when monthly

Xero Reviews & Ratings

4.65

Excellent

Based on 4199 ratings & 4649 reviews

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Rating Distribution

Excellent

(4076)

Very Good

(207)

Good

(83)

Poor

(70)

Terrible

(213)

Spotsaas Editor’s POV

Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more

Xero pros and cons

  • Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.

  • Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.

  • Easy to use for new users, with support helping users transition from other software like QuickBooks.

  • Clear troubleshooting guidance covering technical issues like browser or payroll challenges.

  • Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.

  • New users may encounter challenges with specific features like payroll matching or batch payments without support.

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Showing 2801-2810 out of 4649

JS

Jane Smith

03/31/21

5 out of 5

Thoughts so far!

Thoughts so far! I have found the programme excellent. One of the best parts is the online training available, from full days to a 45 minute quickie! So useful. I use it for two companies that I look after and it seems extremely versatile Thank you

S

Sarah

03/31/21

5 out of 5

Quick response

Quick response. Easy to understand instructions.

SA

Sue Aitken

03/31/21

5 out of 5

Good if you understand double entry bookkeeping

Easy to use package if you know and understand how to produce a set of accounts. Only downside is that it is rare to speak to someone as it is all via email. Training sessions are really useful, but recorded. Would like more training on writing reports on XERO. Thank you for your response XERO, The report writing I am looking for would be for designing my own Management Accounts with KPI's etc I note your comments and will make an enquiry, Many thanks.

IG

Isaac George

03/31/21

5 out of 5

Zahra was extremely supportive and…

Zahra was extremely supportive and helpful in assisting me to untangle a set of bank transactions. All is now well, and tidied up quite efficiently! Thank you!!

T

Tesshoc

03/31/21

5 out of 5

Simple to use but totally effective.

Simple to use but totally effective. I've been using Xero for about 3 years now and couldn't manage without it. So easy to keep on top of things on a daily basis so you have instant information to hand. And now with MTD, it has been a painless transition.

JC

JOLI COLE

03/31/21

5 out of 5

Great online support!

I had an issue with a client on Hubdoc and the support team emailed me back within an hour and it was all sorted! Such amazing support!

CH

Caroline Hughes-Miles

03/31/21

5 out of 5

Excellent system very straightforward…

Excellent system very straightforward to use...

S

Sarah

03/31/21

5 out of 5

Quick response

Quick response. Easy to understand instructions.

SA

Sue Aitken

03/31/21

5 out of 5

Good if you understand double entry bookkeeping

Easy to use package if you know and understand how to produce a set of accounts. Only downside is that it is rare to speak to someone as it is all via email. Training sessions are really useful, but recorded. Would like more training on writing reports on XERO. Thank you for your response XERO, The report writing I am looking for would be for designing my own Management Accounts with KPI's etc I note your comments and will make an enquiry, Many thanks.

JS

Jane Smith

03/31/21

5 out of 5

Thoughts so far!

Thoughts so far! I have found the programme excellent. One of the best parts is the online training available, from full days to a 45 minute quickie! So useful. I use it for two companies that I look after and it seems extremely versatile Thank you

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].